| Framework
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General Overview
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Progression
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| Technical Support
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- Initial role for employees with Foundational Proficiency in Connectivity, Smartphone, and E-commerce.
- 1-year contract.
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- After one year, employees need to specialize in one of the following realms of knowledge to renew their contract: Connectivity, Smartphone, or E-commerce.
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| E-commerce Support
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Specialized role for employees with Specialized Proficiency in B2C E-commerce support.
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- Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
- Opportunity to develop B2B customer support skills for commissions.
- Opportunity to grow in Level and Steps within the framework.
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| Connectivity Support
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Specialized role for employees with Specialized Proficiency in B2C Connectivity support.
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- Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
- Opportunity to develop B2B customer support skills for commissions.
- Opportunity to grow in Level and Steps within the framework.
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| Smartphone Support
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Specialized role for employees with Specialized Proficiency in B2C Smartphone support.
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- Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
- Opportunity to develop B2B customer support skills for commissions.
- Opportunity to grow in Level and Steps within the framework.
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