| Team
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General Overview
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Progression
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Realm of Knowledge
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Foundational Proficiency
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Specialized Mastery
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| Technical Support
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- Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract.
- After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
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- Connectivity: In-depth understanding of SIM cards and related issues.
- Smartphone: Proficient in troubleshooting, debugging, and root cause analysis.
- E-commerce: Expertise in e-cart operations and Secure Manager (billing system).
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- Basic understanding and skills in Connectivity, Smartphone, and E-commerce.
- Advanced and specialized expertise in one of the realms.
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| E-commerce Support
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- Specialized role for employees with deep knowledge in B2C E-commerce.
- Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
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- B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager.
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- Basic understanding and skills in E-commerce.
- Advanced and specialized expertise in B2C E-commerce.
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| Connectivity Support
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- Specialized role for employees with deep knowledge in B2C Connectivity.
- Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
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- B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues.
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- Basic understanding and skills in Connectivity.
- Advanced and specialized expertise in B2C Connectivity.
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| Smartphone Support
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- Specialized role for employees with deep knowledge in B2C Smartphone.
- Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
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- B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones.
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- Basic understanding and skills in Smartphone.
- Advanced and specialized expertise in B2C Smartphone.
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