| Team |
General Overview |
Progression |
Realm of Knowledge |
Foundational Proficiency |
Specialized Mastery
|
| Technical Support |
Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract. |
After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions. |
- Connectivity: In-depth understanding of SIM cards and related issues. - Smartphone: Proficient in troubleshooting, debugging, and root cause analysis. - E-commerce: Expertise in e-cart operations and Secure Manager (billing system). |
Foundational understanding of Connectivity, Smartphone, and E-commerce. |
Specialized mastery in one of the realms.
|
| E-commerce Support |
Specialized role for employees with deep knowledge in B2C E-commerce. |
Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. |
- B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager. |
Foundational understanding of E-commerce. |
Specialized mastery in B2C E-commerce.
|
| Connectivity Support |
Specialized role for employees with deep knowledge in B2C Connectivity. |
Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. |
- B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues. |
Foundational understanding of Connectivity. |
Specialized mastery in B2C Connectivity.
|
| Smartphone Support |
Specialized role for employees with deep knowledge in B2C Smartphone. |
Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions. |
- B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones. |
Foundational understanding of Smartphone. |
Specialized mastery in B2C Smartphone.
|