Technical Support Management
Technical Support Managers are responsible for ensuring an effective 24/7 day-to-day operation of our platforms including support of Linux systems. They act on assigned open tickets and focus on resolving customer-affecting technical issues in a timely manner in order to maintain maximum satisfaction.
Growing in this framework requires the ability to understand complex systems and interactions, drive complaints to closure, identify tasks that require automation, and outstanding ability to build a knowledge base.
Progression
In order to progress in our development path and Level Up or Step Up, our TS Managers must:
- Meet the criteria of the Level & Step Chart for Management Path
- Demonstrate proficiency in the Technical Support Realm
Salary Grid
All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.
| TS Management | Step | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | ||
| Level | 1 | 2.200 | 2.500 | 3.300 | 4.200 |
| 2 | 4.400 | 4.700 | 5.500 | 6.400 | |
| 3 | 7.400 | 7.700 | 8.500 | 9.400 | |
| 4 | 10.400 | 10.700 | 11.500 | 12.400 | |
Realm
