Glossary

Our Management Model is very specific and completely personalized to our company. Even though you can find similarities with other business models, the majority of its content is only applied in Secure Group. Because of that, we created this glossary to clarify some concepts and acronyms that are unique to us.

Abbreviations & Acronyms

KAI

Knowledge Accountability Index: this is our system to manage and measure knowledge within the company. It's consisted of six grades of proficiency that can be checked in our Knowledge Management Strategy

K-POC

Knowledge and Personal Objective Cycle: the development plan our employees develop and agree with their managers when progressing on their career with us. The K-POC is composed of S.M.A.R.T. personal objectives (goals) that should be met when someone wants to Level Up or Step Up. They can be related to Extensive Knowledge, SG Knowledge, or categories of the Level and Step chart. You can find more information regarding the personal development plan in our Performance chapter.

SMART goals

A S.M.A.R.T goal is used to help guide the goal-setting process. SMART is an acronym that stands for Specific, Measurable, Achievable, Realistic, and Timely. SMART goals are:

• Specific: Well defined, clear, and unambiguous
• Measurable: With specific criteria that measure the progress toward the accomplishment of the goal
• Achievable: Attainable and not impossible to achieve
• Realistic: Within reach, realistic, and relevant to the main purpose
• Timely-bound: With a clearly defined timeline, including a starting date and a target date. The purpose is to create urgency.

RACI

The RACI matrix is a diagram that identifies the key roles and responsibilities of all employees regarding tasks within departments. The RACI serves as a visual representation of the functional role played by each employee regarding each process that we have. RACI is an acronym for Responsible, Accountable, Consulted, and Informed - you can check the detailed information in the Roles chapter of our Management Model.

CAP

CAP is our Corrective Action Plan which is implemented whenever one employee doesn't show adherence to one of our corporate values. You can check the structure of the plan in our Culture Code chapter.

Definitions & Clarifications

Knowledge Management

Extensive knowledge and SG knowledge

Teams Management

Team / Department / Cross-department / Cross-team

Processes Management

Playbook

Levels

Level A Level E Achievement/Completeness

Roles

Manager's process coordination: Level 1 and 2 involved in operations / Level 3 and 4 not involved in the execution