Glossary
Our Management Model is very specific and completely personalized to our company. Even though you can find similarities with other business models, the majority of its content is only applied in Secure Group. Because of that, we created this glossary to clarify some concepts and acronyms that are unique to us.
Abbreviations & Acronyms
KAI
Knowledge Accountability Index: this is our system to manage and measure knowledge within the company. It's consisted of six grades of proficiency that can be checked in our Knowledge Management Strategy
K-POC
Knowledge and Personal Objective Cycle: the development plan our employees develop and agree with their managers when progressing on their career with us. The K-POC is composed of S.M.A.R.T. personal objectives (goals) that should be met when someone wants to Level Up or Step Up. They can be related to Extensive Knowledge, SG Knowledge, or categories of the Level and Step chart. You can find more information regarding the personal development plan in our Performance chapter.
SMART goals
A S.M.A.R.T goal is used to help guide the goal-setting process. SMART is an acronym that stands for Specific, Measurable, Achievable, Realistic, and Timely. SMART goals are:
- Specific: Well defined, clear, and unambiguous
- Measurable: With specific criteria that measure the progress toward the accomplishment of the goal
- Achievable: Attainable and not impossible to achieve
- Realistic: Within reach, realistic, and relevant to the main purpose
- Timely-bound: With a clearly defined timeline, including a starting date and a target date. The purpose is to create urgency.
RACI
The RACI matrix is a diagram that identifies the key roles and responsibilities of all employees regarding tasks within departments. The RACI serves as a visual representation of the functional role played by each employee regarding each process that we have. RACI is an acronym for Responsible, Accountable, Consulted, and Informed - you can check the detailed information in the Roles chapter of our Management Model.
CAP
CAP is our Corrective Action Plan which is implemented whenever one employee doesn't show adherence to one of our corporate values. You can check the structure of the plan in our Culture Code chapter.
Definitions & Clarifications
Knowledge Management
We divided the existing knowledge in the company into two categories:
- Extensive Knowledge – this is about deeply understanding tools/software/platforms, programming languages, protocols, etc. which are required from our employees to successfully complete their tasks in the framework that they belong.
- Secure Group Knowledge – this is all about having a complete understanding of the company’s products, the processes and tools/software/platforms related to their execution, the way all teams work, the concepts that are part of their scope, and how they contribute to the overall corporate strategy. The Secure Group knowledge is defined per department and it includes three levels of understanding: expected knowledge from technical people, expected knowledge from business people, and expected knowledge from the team.
The whole information on how we define and evaluate the knowledge can be found in the Knowledge Management chapter
Teams Management
Team / Department / Cross-department / Cross-team
Processes Management
Playbook
Levels
Level A Level E Achievement/Completeness
Roles
Manager's process coordination: Level 1 and 2 involved in operations / Level 3 and 4 not involved in the execution