Glossary

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Abbreviations and Acronyms

KAI

K-POC

RACI

CAP

Definitions & Clarifications

Knowledge Management

Extensive knowledge and SG knowledge

Teams Management

Team / Department / Cross-department / Cross-team

Processes

Playbook

Levels

Level A Level E Achievement/Completeness

Roles

Manager's process coordination: Level 1 and 2 involved in operations / Level 3 and 4 not involved in the execution

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