Glossary
Abbreviations & Acronyms
KAI
K-POC
RACI
CAP
Definitions & Clarifications
Knowledge Management
Extensive knowledge and SG knowledge
Teams Management
Team / Department / Cross-department / Cross-team
Processes Management
Playbook
Levels
Level A Level E Achievement/Completeness
Roles
Manager's process coordination: Level 1 and 2 involved in operations / Level 3 and 4 not involved in the execution