The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.
Secure Group (SG) knowledge is all about understanding the company’s products and processes, the softwares, tools, and platforms we use to accomplish our projects, and the concepts that are part of their scope. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.
The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.
SG Knowledge is part of the KAI of every framework because it provides context regarding all the teams in our company. Therefore, in order to progress in the development path, employees are required a level of proficiency in the following items:
Software Engineering
| Business Function/Category
|
Concept
|
| QA/Automation
|
Main testing techniques
|
| Automation
|
| Programming
|
Programming languages
|
| Tools
|
| RestAPI, JSON
|
| Basic arithmetic functions
|
| Variables
|
| String manipulation
|
| Looping - flow control
|
| Version control
|
| Conditionals
|
| HTML/CSS
|
| SDLC
|
| Android
|
Secure OS
|
| Android Studio
|
| Adb command
|
| Android SDK
|
| Android OS architecture
|
| Android App log
|
| SQL
|
| Encryption
|
Basic encryption
|
| Development
|
Development process
|
| Documentation
|
Documentation process
|
Marketing, Product and Client Services
| Business Function/Category
|
Concept
|
| Marketing 101
|
The four Ps of marketing
|
| B2B / B2C / B2G
|
| Digital Marketing
|
| Marketing funnel
|
| Social media marketing
|
| Email marketing
|
| Inbound marketing
|
| Outbound marketing
|
| Content marketing
|
| PPC
|
| SEO
|
| Basic Google Stack
|
| Marketing Strategy
|
Setting goals
|
| Market analysis
|
| Target audience/Buyer personas
|
| Marketing channels
|
| Metrics and KPIs
|
| Tactics
|
| Planning and budgeting
|
| Branding
|
| Web Development
|
Programming languages
|
| Domain management
|
| Hosting
|
| CMS Platforms
|
| Front-end frameworks
|
| Basic security
|
| Basic optimization
|
| Design
|
UX/UI
|
| Web design
|
| Mobile APP design
|
| Print vs. optimized for web
|
| Micro content
|
| Marketing Automation and Lead Management
|
CRM
|
| Inbound marketing methodology
|
| Marketing and sales funnel
|
| Marketing Services for Partners
|
Marketing Starter Pack
|
| Additional marketing services
|
Information Security
| Business Function/Category
|
Concept
|
| IS Department Management
|
IT Policies
|
| Network Security
|
Network Security principles
|
| Network Attack Types
|
| Network Attacks' Prevention
|
| Services Management
|
Virtualization
|
| Microsoft Server / Linux Server
|
| Docker
|
| Active Directory Management
|
| Mail services management
|
| Atlassian Products Management
|
| Accounting Services
|
| File sharing
|
| PBX Services
|
| Network and IT Infrastructure management
|
Firewall
|
| DNS Services
|
| Network Infrastructure
|
| IT Services Operation
|
User access management
|
| Troubleshooting user issues
|
| Incident management
|
| Hardware Management
|
Workstations management
|
| Day-to-Day User Operations
|
Workstation operation
|
| Network device management
|
| Purchasing
|
Subscriptions and Hardware
|
Business Development
| Business Function/Category
|
Concept
|
| Hardware manufacturers sourcing and management
|
Production management
|
| Account Management (Master Distributors)
|
Results and behaviors of Master Distributors
|
| Channel credit policy
|
| Channel Management
|
Problem resolutions
|
| Distribution chain
|
| Compliance
|
Compliance management
|
| Pricing Management
|
Product pricing
|
| Product costs
|
| Product Management
|
Partnership levels
|
| Logistics Management
|
Logistic and order fulfillment
|
| Return shipping
|
| SIM logistics and order fulfillment
|
| Sales automation and lead generation
|
CRM and document management
|
| Lead generation
|
| Lead Management
|
Buyer personas
|
| Partner Services Management
|
Partner services
|
| Strategic Suppliers Management
|
Suppliers
|
Partner Success
| Business Function/Category
|
Concept
|
| System Administration
|
Linux server set-up
|
| Remote servers with SSH connection
|
| Users management
|
| File permissions
|
| Init systems
|
| Basic monitoring
|
| Package manager
|
| Web server
|
| Basic docker management and administration
|
| Active directory
|
| Storage
|
| E-mail server
|
| Reading logs
|
| XMPP
|
| SIP Protocol
|
| System Administration Day-to-Day Operations
|
MDM Administration
|
| Root cause analysis
|
| Escalated Support
|
Triage and Testing
|
| Release Management
|
Release
|
| IT Services Operations
|
Service Desk
|
| Problem Management
|
Secure Group Management Model
| Business Function/Category
|
Concept
|
| SGMM
|
Individual Contributors Path
|
| Management Path
|
| KAI categories
|
| KAI grades
|
| Mid-Probation review
|
| Probation review
|
| Level and Step review
|
| K-POC
|
| Salary grid
|
| Progression/Stagnation
|
| Changing Paths
|
| Strategic Planning and Positioning
|
Balanced Scorecard
|
| Social media marketing and employer branding
|
Branding
|
| Management Model explanation and promotion
|
Wiki
|
| Candidate Selection Management
|
Ground Zero process
|
| Internal HR Management
|
Escalated conflicts
|
| Internal rules
|
| Turnover management
|
Operations
| Business Function/Category
|
Concept
|
| Purchasing
|
Purchasing process
|
| Office Management
|
Office management process
|
| HR Management
|
Internal HR
|
Accounting and Finance
| Business Function/Category
|
Concept
|
| Accounts Payable
|
Documentation
|
| Accounts Receivable
|
Wiki
|
| Sales
|
| AR collection
|
| Finance
|
Business organization
|
| Budgeting
|
| Financial statements
|
| Government Filling for companies
|
VAT
|