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| '''Technical Support'''  
| '''Technical Support'''  
|  
|  
* Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce.  
* Initial role for employees with Foundational Proficiency in Connectivity, Smartphone, and E-commerce.  
* 1-year contract.
* 1-year contract.
|  
|  
* After one year, employees need to specialize in one of the following realms to renew their contract: Connectivity, Smartphone, or E-commerce.
* After one year, employees need to specialize in one of the following realms of knowledge to renew their contract: Connectivity, Smartphone, or E-commerce.
* Opportunity to switch to another framework or develop B2B customer support skills for commissions.  
|-
|-
| '''E-commerce Support'''  
| '''E-commerce Support'''  
| Specialized role for employees with deep knowledge in B2C E-commerce handling advanced cases.  
| Specialized role for employees with Specialized Proficiency in B2C E-commerce support.
|
|
* Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
* Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to grow in Level and Steps within the framework.
* Opportunity to grow in Level and Steps within the framework.
|-
|-
| '''Connectivity Support'''  
| '''Connectivity Support'''  
| Specialized role for employees with deep knowledge in B2C Connectivity.  
| Specialized role for employees with Specialized Proficiency in B2C Connectivity support.  
|
|
* Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
* Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to grow in Level and Steps within the framework.
* Opportunity to grow in Level and Steps within the framework.
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|-
|-
| '''Smartphone Support'''  
| '''Smartphone Support'''  
| Specialized role for employees with deep knowledge in B2C Smartphone.  
| Specialized role for employees with Specialized Proficiency in B2C Smartphone support.  
|
|
* * Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
* Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to grow in Level and Steps within the framework.
* Opportunity to grow in Level and Steps within the framework.
|}
|}

Revision as of 10:18, 5 January 2024

Career Growth Framework for Technical Support Team
Framework General Overview Progression
Technical Support
  • Initial role for employees with Foundational Proficiency in Connectivity, Smartphone, and E-commerce.
  • 1-year contract.
  • After one year, employees need to specialize in one of the following realms of knowledge to renew their contract: Connectivity, Smartphone, or E-commerce.
E-commerce Support Specialized role for employees with Specialized Proficiency in B2C E-commerce support.
  • Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
  • Opportunity to develop B2B customer support skills for commissions.
  • Opportunity to grow in Level and Steps within the framework.
Connectivity Support Specialized role for employees with Specialized Proficiency in B2C Connectivity support.
  • Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
  • Opportunity to develop B2B customer support skills for commissions.
  • Opportunity to grow in Level and Steps within the framework.
Smartphone Support Specialized role for employees with Specialized Proficiency in B2C Smartphone support.
  • Opportunity to develop another realm of knowledge and switch frameworks in a different department with a salary increment.
  • Opportunity to develop B2B customer support skills for commissions.
  • Opportunity to grow in Level and Steps within the framework.
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