Test: Difference between revisions

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|-
|-
! Framework  
! Framework  
| General Overview  
! General Overview  
| Progression  
! Progression  
| Foundational Proficiency
| Specialized Mastery
|-
|-
| '''Technical Support'''  
| '''Technical Support'''  
| Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract.
|  
* Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce.  
* 1-year contract.
|  
|  
* After one year, employees need to specialize in one of the following realms to renew their contract: Connectivity, Smartphone, or E-commerce.  
* After one year, employees need to specialize in one of the following realms to renew their contract: Connectivity, Smartphone, or E-commerce.  
* Opportunity to switch to another framework or develop B2B customer support skills for commissions.  
* Opportunity to switch to another framework or develop B2B customer support skills for commissions.  
|
| **Connectivity:** Understanding basic SIM card functionalities and common connectivity issues. **Smartphone:** Basic troubleshooting skills and ability to identify common smartphone problems. **E-commerce:** Basic understanding of e-cart operations and navigation in Secure Manager.
| Advanced expertise in either Connectivity, Smartphone, or E-commerce based on chosen specialization.
|-
|-
| '''E-commerce Support'''  
| '''E-commerce Support'''  
| Specialized role for employees with deep knowledge in B2C E-commerce. Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.  
| Specialized role for employees with deep knowledge in B2C E-commerce handling advanced cases.  
|
|
| Advanced understanding of e-cart operations and proficiency in Secure Manager.
* Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
| Expertise in handling advanced e-commerce issues specific to B2C transactions.  
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to grow in Level and Steps within the framework.
|-
|-
| '''Connectivity Support'''  
| '''Connectivity Support'''  
| Specialized role for employees with deep knowledge in B2C Connectivity. Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.  
| Specialized role for employees with deep knowledge in B2C Connectivity.  
|
* Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
* Opportunity to develop B2B customer support skills for commissions.
* Opportunity to grow in Level and Steps within the framework.
|  
|  
| Advanced understanding of SIM card functionalities and proficiency in resolving connectivity issues.
| Expertise in handling advanced connectivity issues specific to B2C transactions.
|-
|-
| '''Smartphone Support'''  
| '''Smartphone Support'''  
| Specialized role for employees with deep knowledge in B2C Smartphone. Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions.  
| Specialized role for employees with deep knowledge in B2C Smartphone.  
|
|
| Advanced troubleshooting skills and proficiency in root cause analysis for common smartphone issues.
* * Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
| Expertise in handling advanced smartphone troubleshooting specific to B2C transactions.  
* Opportunity to develop B2B customer support skills for commissions.  
* Opportunity to grow in Level and Steps within the framework.
|}
|}

Revision as of 10:16, 5 January 2024

Career Growth Framework for Technical Support Team
Framework General Overview Progression
Technical Support
  • Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce.
  • 1-year contract.
  • After one year, employees need to specialize in one of the following realms to renew their contract: Connectivity, Smartphone, or E-commerce.
  • Opportunity to switch to another framework or develop B2B customer support skills for commissions.
E-commerce Support Specialized role for employees with deep knowledge in B2C E-commerce handling advanced cases.
  • Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
  • Opportunity to develop B2B customer support skills for commissions.
  • Opportunity to grow in Level and Steps within the framework.
Connectivity Support Specialized role for employees with deep knowledge in B2C Connectivity.
  • Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
  • Opportunity to develop B2B customer support skills for commissions.
  • Opportunity to grow in Level and Steps within the framework.
Smartphone Support Specialized role for employees with deep knowledge in B2C Smartphone.
  • * Opportunity to develop another realm of knowledge and switch frameworks in a different department with salary increment.
  • Opportunity to develop B2B customer support skills for commissions.
  • Opportunity to grow in Level and Steps within the framework.
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