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|+ Career Growth Framework for Technical Support Team
|+ Career Growth Framework for Technical Support Team
|-
|-
! Team !! General Overview !! Progression !! Realm of Knowledge !! Foundational Proficiency !! Specialized Mastery
! Team  
| General Overview  
| Progression  
| Realm of Knowledge  
| Foundational Proficiency  
| Specialized Mastery
|-
|-
| '''Technical Support''' || Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract. || After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - Connectivity: In-depth understanding of SIM cards and related issues. - Smartphone: Proficient in troubleshooting, debugging, and root cause analysis. - E-commerce: Expertise in e-cart operations and Secure Manager (billing system). || Foundational understanding of Connectivity, Smartphone, and E-commerce. || Specialized mastery in one of the realms.
| '''Technical Support'''  
|  
* Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract.
* After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
|  
* Connectivity: In-depth understanding of SIM cards and related issues.
* Smartphone: Proficient in troubleshooting, debugging, and root cause analysis.
* E-commerce: Expertise in e-cart operations and Secure Manager (billing system).
|  
* Foundational understanding of Connectivity, Smartphone, and E-commerce.
|  
* Specialized mastery in one of the realms.
|-
|-
| '''E-commerce Support''' || Specialized role for employees with deep knowledge in B2C E-commerce. || Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager. || Foundational understanding of E-commerce. || Specialized mastery in B2C E-commerce.
| '''E-commerce Support'''  
|  
* Specialized role for employees with deep knowledge in B2C E-commerce.
* Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
|  
* B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager.
|  
* Foundational understanding of E-commerce.
|  
* Specialized mastery in B2C E-commerce.
|-
|-
| '''Connectivity Support''' || Specialized role for employees with deep knowledge in B2C Connectivity. || Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues. || Foundational understanding of Connectivity. || Specialized mastery in B2C Connectivity.
| '''Connectivity Support'''  
|  
* Specialized role for employees with deep knowledge in B2C Connectivity.
* Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
|  
* B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues.
|  
* Foundational understanding of Connectivity.
|  
* Specialized mastery in B2C Connectivity.
|-
|-
| '''Smartphone Support''' || Specialized role for employees with deep knowledge in B2C Smartphone. || Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones. || Foundational understanding of Smartphone. || Specialized mastery in B2C Smartphone.
| '''Smartphone Support'''  
|  
* Specialized role for employees with deep knowledge in B2C Smartphone.
* Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
|  
* B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones.
|  
* Foundational understanding of Smartphone.
|  
* Specialized mastery in B2C Smartphone.
|}
|}

Revision as of 09:56, 5 January 2024

Career Growth Framework for Technical Support Team
Team General Overview Progression Realm of Knowledge Foundational Proficiency Specialized Mastery
Technical Support
  • Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract.
  • After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
  • Connectivity: In-depth understanding of SIM cards and related issues.
  • Smartphone: Proficient in troubleshooting, debugging, and root cause analysis.
  • E-commerce: Expertise in e-cart operations and Secure Manager (billing system).
  • Foundational understanding of Connectivity, Smartphone, and E-commerce.
  • Specialized mastery in one of the realms.
E-commerce Support
  • Specialized role for employees with deep knowledge in B2C E-commerce.
  • Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
  • B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager.
  • Foundational understanding of E-commerce.
  • Specialized mastery in B2C E-commerce.
Connectivity Support
  • Specialized role for employees with deep knowledge in B2C Connectivity.
  • Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
  • B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues.
  • Foundational understanding of Connectivity.
  • Specialized mastery in B2C Connectivity.
Smartphone Support
  • Specialized role for employees with deep knowledge in B2C Smartphone.
  • Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions.
  • B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones.
  • Foundational understanding of Smartphone.
  • Specialized mastery in B2C Smartphone.
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