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(Created page with "{| class="wikitable" |+ Career Growth Framework for Technical Support Team |- ! Team !! General Overview !! Progression !! Realm of Knowledge |- | '''Technical Support''' || Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract. || After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for co...") |
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|+ Career Growth Framework for Technical Support Team | |+ Career Growth Framework for Technical Support Team | ||
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! Team !! General Overview !! Progression !! Realm of Knowledge | ! Team !! General Overview !! Progression !! Realm of Knowledge !! Foundational Proficiency !! Specialized Mastery | ||
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| '''Technical Support''' || Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract. || After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - Connectivity: In-depth understanding of SIM cards and related issues. - Smartphone: Proficient in troubleshooting, debugging, and root cause analysis. - E-commerce: Expertise in e-cart operations and Secure Manager (billing system). | | '''Technical Support''' || Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract. || After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - Connectivity: In-depth understanding of SIM cards and related issues. - Smartphone: Proficient in troubleshooting, debugging, and root cause analysis. - E-commerce: Expertise in e-cart operations and Secure Manager (billing system). || Foundational understanding of Connectivity, Smartphone, and E-commerce. || Specialized mastery in one of the realms. | ||
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| '''E-commerce Support''' || Specialized role for employees with deep knowledge in B2C E-commerce. || Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager. | | '''E-commerce Support''' || Specialized role for employees with deep knowledge in B2C E-commerce. || Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager. || Foundational understanding of E-commerce. || Specialized mastery in B2C E-commerce. | ||
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| '''Connectivity Support''' || Specialized role for employees with deep knowledge in B2C Connectivity. || Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues. | | '''Connectivity Support''' || Specialized role for employees with deep knowledge in B2C Connectivity. || Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues. || Foundational understanding of Connectivity. || Specialized mastery in B2C Connectivity. | ||
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| '''Smartphone Support''' || Specialized role for employees with deep knowledge in B2C Smartphone. || Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones. | | '''Smartphone Support''' || Specialized role for employees with deep knowledge in B2C Smartphone. || Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions. || - B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones. || Foundational understanding of Smartphone. || Specialized mastery in B2C Smartphone. | ||
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Revision as of 09:55, 5 January 2024
| Team | General Overview | Progression | Realm of Knowledge | Foundational Proficiency | Specialized Mastery |
|---|---|---|---|---|---|
| Technical Support | Initial role for employees with basic knowledge in Connectivity, Smartphone, and E-commerce. 1-year contract. | After one year, employees specialize in one realm: B2C Connectivity, B2C Smartphone, or B2C E-commerce. Opportunity to switch to another realm or develop B2B customer support skills for commissions. | - Connectivity: In-depth understanding of SIM cards and related issues. - Smartphone: Proficient in troubleshooting, debugging, and root cause analysis. - E-commerce: Expertise in e-cart operations and Secure Manager (billing system). | Foundational understanding of Connectivity, Smartphone, and E-commerce. | Specialized mastery in one of the realms. |
| E-commerce Support | Specialized role for employees with deep knowledge in B2C E-commerce. | Progress to B2C E-commerce team, handling advanced e-commerce issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. | - B2C E-commerce: Advanced troubleshooting and support for e-cart and Secure Manager. | Foundational understanding of E-commerce. | Specialized mastery in B2C E-commerce. |
| Connectivity Support | Specialized role for employees with deep knowledge in B2C Connectivity. | Progress to B2C Connectivity team, focusing on advanced connectivity issues. Opportunity to switch to another realm or develop B2B customer support skills for commissions. | - B2C Connectivity: Advanced expertise in SIM cards and related connectivity issues. | Foundational understanding of Connectivity. | Specialized mastery in B2C Connectivity. |
| Smartphone Support | Specialized role for employees with deep knowledge in B2C Smartphone. | Progress to B2C Smartphone team, handling advanced smartphone troubleshooting. Opportunity to switch to another realm or develop B2B customer support skills for commissions. | - B2C Smartphone: Advanced troubleshooting, debugging, and root cause analysis for smartphones. | Foundational understanding of Smartphone. | Specialized mastery in B2C Smartphone. |