Technical Support Management: Difference between revisions

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Technical Support Managers are responsible for ensuring an effective 24/7 day-to-day operation of our platforms including support of Linux systems. They act on assigned open tickets and focus on resolving customer-affecting technical issues in a timely manner in order to maintain maximum satisfaction.
The Technical Support representatives play a crucial role in troubleshooting issues and providing best-in-class support to our customer's day-to-day operations. They lead the efforts that lead to customer satisfaction, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.


Growing in this framework requires the ability to understand complex systems and interactions, drive complaints to closure, identify tasks that require automation, and outstanding ability to build a knowledge base.
To secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge.


= Progression =
= Progression =
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! rowspan="6" | Level
! rowspan="6" | Level
!1
!1
|2.200
|2.500
|2.500
|3.300
|2.800
|4.200
|3.600
|4.500
|-
|-
!2
!2

Revision as of 08:32, 12 July 2023

The Technical Support representatives play a crucial role in troubleshooting issues and providing best-in-class support to our customer's day-to-day operations. They lead the efforts that lead to customer satisfaction, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.

To secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge.

Progression

In order to progress in our development path and Level Up or Step Up, our TS Managers must:

  • Meet the criteria of the Level & Step Chart for Management Path
  • Demonstrate proficiency in the Technical Support Realm


Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

TS Management Step
1 2 3 4
Level 1 2.500 2.800 3.600 4.500
2 4.400 4.700 5.500 6.400
3 7.400 7.700 8.500 9.400
4 10.400 10.700 11.500 12.400

Realm

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