NOC Support Management: Difference between revisions
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NOC Support Managers | NOC Support Managers are responsible for ensuring an effective 24/7 day-to-day operation of our platforms including support of Linux systems. They act as the service engineer on assigned open tickets and work in collaboration with technical support staff and management, to resolve customer-affecting technical issues in a timely manner in order to maintain maximum satisfaction. | ||
Growing in this framework requires the ability to understand complex systems and interactions, drive incidents to closure, identify tasks that require automation, and ability to build a knowledge base. | |||
= Progression = | = Progression = | ||
Revision as of 11:49, 10 May 2022
NOC Support Managers are responsible for ensuring an effective 24/7 day-to-day operation of our platforms including support of Linux systems. They act as the service engineer on assigned open tickets and work in collaboration with technical support staff and management, to resolve customer-affecting technical issues in a timely manner in order to maintain maximum satisfaction.
Growing in this framework requires the ability to understand complex systems and interactions, drive incidents to closure, identify tasks that require automation, and ability to build a knowledge base.
Progression
In order to progress in our development path and Level Up or Step Up, our NOC Support Managers must:
- Meet the criteria of the Level & Step Chart for Management Path
- Demonstrate proficiency in the Customer Service Realm and Information Security Realm
Salary Grid
All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.
| NOC Support Management | Step | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | ||
| Level | 1 | 3.992 | 4.292 | 5.092 | 5.992 |
| 2 | 6.701 | 7.001 | 7.801 | 8.701 | |
| 3 | 9.080 | 9.380 | 10.180 | 11.080 | |
| 4 | 12.247 | 12.547 | 13.347 | 14.247 | |
Realm
