Secure Group Knowledge

The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.

Secure Group (SG) knowledge is all about understanding the company’s products and processes, the way all teams work, the concepts that are part of their scope, and how they contribute to the overall corporate strategy. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.

The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.

SG Knowledge is part of the KAI of every framework because it provides context regarding all the teams in our company. Therefore, in order to progress in the development path, employees are required a level of proficiency in the following items:

Software Engineering

Business Function/Category	Concept
QA/Automation	Main testing techniques
	Automation
Programming	Programming languages
	Tools
	RestAPI, JSON
	Basic arithmetic functions
	Variables
	String manipulation
	Looping - flow control
	Version control
	Conditionals
	HTML/CSS
	SDLC
Android	Secure OS
	Android Studio
	Adb command
	Android SDK
	Android OS architecture
	Android App log
	SQL
Encryption	Basic encryption
Development	Development process
Documentation	Documentation process

Marketing, Product and Client Services

Business Function/Category	Concept
Marketing 101	The four Ps of marketing
	B2B / B2C / B2G
	Digital Marketing
	Marketing funnel
	Social media marketing
	Email marketing
	Inbound marketing
	Outbound marketing
	Content marketing
	PPC
	SEO
	Basic Google Stack
Marketing Strategy	Setting goals
	Market analysis
	Target audience/Buyer personas
	Marketing channels
	Metrics and KPIs
	Tactics
	Planning and budgeting
	Branding
Web Development	Programming languages
	Domain management
	Hosting
	CMS Platforms
	Front-end frameworks
	Basic security
	Basic optimization
Design	UX/UI
	Web design
	Mobile APP design
	Print vs. optimized for web
	Micro content
Marketing Automation and Lead Management	CRM
	Inbound marketing methodology
	Marketing and sales funnel
Marketing Services for Partners	Marketing Starter Pack
	Additional marketing services

Information Security

Business Function/Category	Concept
IS Department Management	IT Policies
Network Security	Network Security principles
	Network Attack Types
	Network Attacks' Prevention
Services Management	Virtualization
	Microsoft Server / Linux Server
	Docker
	Active Directory Management
	Mail services management
	Atlassian Products Management
	Accounting Services
	File sharing
	PBX Services
Network and IT Infrastructure management	Firewall
	DNS Services
	Network Infrastructure
IT Services Operation	User access management
	Troubleshooting user issues
	Incident management
Hardware Management	Workstations management
Day-to-Day User Operations	Workstation operation
	Network device management
Purchasing	Subscriptions and Hardware

Business Development

Business Function/Category	Concept
Hardware manufacturers sourcing and management	Production management
Account Management (Master Distributors)	Results and behaviors of Master Distributors
	Channel credit policy
Channel Management	Problem resolutions
	Distribution chain
Compliance	Compliance management
Pricing Management	Product pricing
	Product costs
Product Management	Partnership levels
Logistics Management	Logistic and order fulfillment
	Return shipping
	SIM logistics and order fulfillment
Sales automation and lead generation	CRM and document management
	Lead generation
Lead Management	Buyer personas
Partner Services Management	Partner services
Strategic Suppliers Management	Suppliers

Partner Success

Business Function/Category	Concept
System Administration	Linux server set-up
	Remote servers with SSH connection
	Users management
	File permissions
	Init systems
	Basic monitoring
	Package manager
	Web server
	Basic docker management and administration
	Active directory
	Storage
	E-mail server
	Reading logs
	XMPP
	SIP Protocol
System Administration Day-to-Day Operations	MDM Administration
	Root cause analysis
Escalated Support	Triage and Testing
Release Management	Release
IT Services Operations	Service Desk
	Problem Management

Secure Group Management Model

Business Function/Category	Concept
SGMM	Individual Contributors Path
	Management Path
	KAI categories
	KAI grades
	Mid-Probation review
	Probation review
	Level and Step review
	K-POC
	Salary grid
	Progression/Stagnation
	Changing Paths
Strategic Planning and Positioning	Balanced Scorecard
Social media marketing and employer branding	Branding
Management Model explanation and promotion	Wiki
Candidate Selection Management	Ground Zero process
Internal HR Management	Escalated conflicts
	Internal rules
	Turnover management

Operations

Business Function/Category	Concept
Purchasing	Purchasing process
Office Management	Office management process
HR Management	Internal HR

Accounting and Finance

Business Function/Category	Concept	Description
Accounts Payable	Documentation	What billing details should you use when buying new tools/services/goods?
		What proper purchase invoices look like?
Accounts Receivable	Wiki	Which AR related information can you find in the Wiki?
		How can you check the amount a client owns?
	Sales	Where can you find a sales invoice?
		When should we invoice a client?
		What is a properly documented sale?
	AR collection	How we assure client's payment?
		How to proceed with clients that didn’t pay in past transactions?
Finance	Business organization	In which countries our companies are based?
		Which activities are reported in the different companies?
		Why are our activities split into different countries/companies?
	Budgeting	How to set and update the department’s budget?
		What is your department’s budget?
		How to check actual vs. budget progress?
	Financial statements	Where you can find financial information for our companies?
		How is the information presented in financial statements?
		How to draw the correct conclusions when you read financial information?
Government Filling for companies	VAT	Which conditions determine whether we charge VAT or not?