Secure Group Knowledge: Difference between revisions

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= Secure Group Management Model =
= Secure Group Management Model =


{| class="wikitable"  
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="font-weight:bold; text-align:center; background-color:#c0c0c0;"
|- style="background-color:#ACB9CA;"
! Business Function/Category
! Business   Function/Category
! Concept
! Concept
! Description
|- style="text-align:center;"
| rowspan="29" style="font-weight:bold;" | SGMM<br />(Employee Development & Performance Management)
| rowspan="3" | Individual Contributors Path
| style="text-align:left;" | What are the level categories for the Individual Contributors Path
|- style="text-align:center;"
| style="text-align:left;" | How the 6 levels for Individual Contributors can be explained/exemplified per category considering the reality of the department?
|-
|-
| What are the step categories for Individual Contributors?
| rowspan="11" | SGMM
| style="font-weight:normal;" | Individual Contributors Path
|-
|-
| rowspan="4" style="text-align:center;" | Management Path
| style="font-weight:normal;" | Management   Path
| What are the 4 roles in the Management Path?
|-
|-
| What are the perspectives of Leadership present in the Management Path?
| style="font-weight:normal;" | KAI  categories
|- style="text-align:center;"
| style="text-align:left;" | What are the level categories for the Management Path?
|-
|-
| How can they be explained/exemplified through the reality of the department in the 4 levels?
| style="font-weight:normal;" | KAI grades
|- style="text-align:center;"
| KAI categories
| style="text-align:left;" | What are the KAI categories?<br />Extensive Knowledge and SG Knowledge
|-
|-
| style="text-align:center;" | KAI grades
| style="font-weight:normal;" | Mid-Probation  review
| What are the 6 KAI grades and how to explain/exemplify each of them considering the reality of the department?
|-
|-
| rowspan="2" style="text-align:center;" | Mid-Probation review
| style="font-weight:normal;" | Probation   review
| What is the structure of the mid-probation review?
|- style="text-align:center;"
| style="text-align:left;" | When should it be completed?
|-
|-
| rowspan="3" style="text-align:center;" | Probation review
| style="font-weight:normal;" | Level and   Step review
| What is the structure of the probation review?
|- style="text-align:center;"
| style="text-align:left;" | When should it be completed?
|- style="text-align:center;"
| style="text-align:left;" | What are the required steps from the manager and employee after completing the review?
|- style="text-align:center;"
| rowspan="3" | Level and Step review
| style="text-align:left;" | What is the structure of the Level & Step review?
|-
|-
| When should it be completed?
| style="font-weight:normal;" | K-POC
|-
|-
| What are the required steps from the manager and employee after completing the review?
| style="font-weight:normal;" | Salary  grid
|-
|-
| rowspan="3" style="text-align:center;" | K-POC
| style="font-weight:normal;" | Progression/Stagnation
| How to set-up a K-POC?
|- style="text-align:center;"
| style="text-align:left;" | How to create SMART goals for personal development?
|- style="text-align:center;"
| style="text-align:left;" | What are the required steps from the manager and employees to sucesfully achieve the K-POC?
|- style="text-align:center;"
| rowspan="3" | Salary grid
| style="text-align:left;" | How are the salaries calculated?
|- style="text-align:center;"
| style="text-align:left;" | What are the sources considered for salary calculation?
|-
|-
| What is the rule for getting a salary raise based on market increase?
| style="font-weight:normal;" | Changing  Paths
|-
|-
| rowspan="5" style="text-align:center;" | Progression/Stagnation
| Strategic Planning and  Positioning
| What is the main rule for requesting a Level and Step Review?
| style="font-weight:normal;" | Balanced Scorecard
|-
|-
| What is the minimum and maximum amount of Level and Step Review the employee should undergo per year?
| Social media marketing and   employer branding
|- style="text-align:center;"
| style="font-weight:normal;" | Branding
| style="text-align:left;" | What is the rule for Leveling Up if you start in Secure Group as a Level 1 or 2?
|-
|-
| What is the rule for Stepping Up if you start in Secure Group as a Level 3 or UP?
| Management Model  explanation and promotion
| style="font-weight:normal;" | Wiki
|-
|-
| What is the definition of an average performer?
| Candidate Selection  Management
| style="font-weight:normal;" | Ground Zero process
|-
|-
| style="text-align:center;" | Changing Paths
| rowspan="3" | Internal HR Management
| What are the 3 rules that enable an employee to change paths?
| style="font-weight:normal;" | Escalated conflicts
|- style="text-align:center;"
| rowspan="7" style="font-weight:bold;" | Strategic Planning and Positioning
| rowspan="7" | Balanced Scorecard
| style="text-align:left;" | What is strategic theme?
|-
|-
| What are the 4 perspectives of the Balanced Scorecard and how to manage goals?
| style="font-weight:normal;" | Internal  rules
|- style="text-align:center;"
| style="text-align:left;" | What are initiatives?
|-
|-
| How to report on initiatives and tasks in Jira?
| style="font-weight:normal;" | Turnover   management
|- style="text-align:center;"
| style="text-align:left;" | What's a KPI?
|-
| What's the difference between leading KPI and lagging KPI?
|-
| How to manage KPIs on a concept level and on a tool level?
|- style="text-align:center;"
| rowspan="3" style="font-weight:bold;" | Social media marketing and employer branding
| rowspan="3" | Branding
| style="text-align:left;" | What is our employer value proposition?
|-
| What are we focusing in communicating in each stage of the candidate journey?
|-
| How to promote your personal branding in social media that will reflect in SG image?
|- style="text-align:center;"
| rowspan="2" style="font-weight:bold;" | Management Model explanation and promotion
| rowspan="2" | Wiki
| style="text-align:left;" | Which information can be found in the wiki?
|-
| How to navigate through the different sections of wiki?
|- style="text-align:center;"
| rowspan="2" style="font-weight:bold;" | Candidate Selection Management
| rowspan="2" | Ground Zero process
| style="text-align:left;" | How to define a role in the ground zero?
|-
| What are the steps and expected outcomes of the hiring process?
|- style="text-align:center;"
| rowspan="3" style="font-weight:bold;" | Internal HR Management
| Escalated conflicts
| style="text-align:left;" | How to administer a CAP?
|-
| style="text-align:center;" | Internal rules
| What are the internal rules and where to find them?
|-
| style="text-align:center;" | Turnover management
| How to communicate turnover depending on the different scenarios (probation, non-probation, voluntary, involuntary)?
|}
|}


= Operations =
= Operations =

Revision as of 13:51, 3 February 2021

The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.

Secure Group (SG) knowledge is all about understanding the company’s products and processes, the way all teams work, the concepts that are part of their scope, and how they contribute to the overall corporate strategy. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.

The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.

SG Knowledge is part of the KAI of every framework because it provides context regarding all the teams in our company. Therefore, in order to progress in the development path, employees are required a level of proficiency in the following items:


Software Engineering

Business Function/Category Concept
QA/Automation Main testing techniques
Automation
Programming Programming languages
Tools
RestAPI, JSON
Basic arithmetic functions
Variables
String manipulation
Looping - flow control
Version control
Conditionals
HTML/CSS
SDLC
Android Secure OS
Android Studio
Adb command
Android SDK
Android OS architecture
Android App log
SQL
Encryption Basic encryption
Development Development process
Documentation Documentation process

Marketing, Product and Client Services

Business Function/Category Concept
Marketing 101 The four Ps of marketing
B2B / B2C / B2G
Digital Marketing
Marketing funnel
Social media marketing
Email marketing
Inbound marketing
Outbound marketing
Content marketing
PPC
SEO
Basic Google Stack
Marketing Strategy Setting goals
Market analysis
Target audience/Buyer personas
Marketing channels
Metrics and KPIs
Tactics
Planning and budgeting
Branding
Web Development Programming languages
Domain management
Hosting
CMS Platforms
Front-end frameworks
Basic security
Basic optimization
Design UX/UI
Web design
Mobile APP design
Print vs. optimized for web
Micro content
Marketing Automation and Lead Management CRM
Inbound marketing methodology
Marketing and sales funnel
Marketing Services for Partners Marketing Starter Pack
Additional marketing services

Information Security

Business Function/Category Concept
IS Department Management IT Policies
Network Security Network Security principles
Network Attack Types
Network Attacks' Prevention
Services Management Virtualization
Microsoft Server / Linux Server
Docker
Active Directory Management
Mail services management
Atlassian Products Management
Accounting Services
File sharing
PBX Services
Network and IT Infrastructure management Firewall
DNS Services
Network Infrastructure
IT Services Operation User access management
Troubleshooting user issues
Incident management
Hardware Management Workstations management
Day-to-Day User Operations Workstation operation
Network device management
Purchasing Subscriptions and Hardware

Business Development

Business Function/Category Concept
Hardware manufacturers sourcing and management Production management
Account Management (Master Distributors) Results and behaviors of Master Distributors
Channel credit policy
Channel Management Problem resolutions
Distribution chain
Compliance Compliance management
Pricing Management Product pricing
Product costs
Product Management Partnership levels
Logistics Management Logistic and order fulfillment
Return shipping
SIM logistics and order fulfillment
Sales automation and lead generation CRM and document management
Lead generation
Lead Management Buyer personas
Partner Services Management Partner services
Strategic Suppliers Management Suppliers

Partner Success

Business Function/Category Concept
System Administration Linux server set-up
Remote servers with SSH connection
Users management
File permissions
Init systems
Basic monitoring
Package manager
Web server
Basic docker management and administration
Active directory
Storage
E-mail server
Reading logs
XMPP
SIP Protocol
System Administration Day-to-Day Operations MDM Administration
Root cause analysis
Escalated Support Triage and Testing
Release Management Release
IT Services Operations Service Desk
Problem Management

Secure Group Management Model

Business Function/Category Concept
SGMM Individual Contributors Path
Management Path
KAI categories
KAI grades
Mid-Probation review
Probation review
Level and Step review
K-POC
Salary grid
Progression/Stagnation
Changing Paths
Strategic Planning and Positioning Balanced Scorecard
Social media marketing and employer branding Branding
Management Model explanation and promotion Wiki
Candidate Selection Management Ground Zero process
Internal HR Management Escalated conflicts
Internal rules
Turnover management

Operations

Business Function/Category Concept Description
Purchasing Purchasing process How to make a purchase request?
How to follow-up your purchase requests?
Office Management Office management process What is clean desk policy?
How to request office supplies?
How to properly use common spaces in the office?
How to use SG library?
How to order lunch via BambooHR?
HR Management Internal HR What are the Company's Internal Rules?
What is the Employee Code of Conduct?
What is the Employee Attendance and Working Hours Policy?
What is the Remote Office Policy?
What is the purpose of your BambooHR account?
How to manage your documents in BambooHR?
How to inform the employer about a change in personal information (ex. id card, address...)?
How to request specific documents from the employer?
What is the process of requesting and receiving approval for a time-off?
What types of time-off you can request?
How to inform the employer when you are sick leave? How to present your sick leave document?


Accounting and Finance

Business Function/Category Concept Description
Accounts Payable Documentation What billing details should you use when buying new tools/services/goods?
What proper purchase invoices look like?
Accounts Receivable Wiki Which AR related information can you find in the Wiki?
How can you check the amount a client owns?
Sales Where can you find a sales invoice?
When should we invoice a client?
What is a properly documented sale?
AR collection How we assure client's payment?
How to proceed with clients that didn’t pay in past transactions?
Finance Business organization In which countries our companies are based?
Which activities are reported in the different companies?
Why are our activities split into different countries/companies?
Budgeting How to set and update the department’s budget?
What is your department’s budget?
How to check actual vs. budget progress?
Financial statements Where you can find financial information for our companies?
How is the information presented in financial statements?
How to draw the correct conclusions when you read financial information?
Government Filling for companies VAT Which conditions determine whether we charge VAT or not?
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