Secure Group Knowledge

The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.

Secure Group (SG) knowledge is all about understanding the company’s products and processes, the way all teams work, the concepts that are part of their scope, and how they contribute to the overall corporate strategy. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.

The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.

Software Engineering

Business Function/Category	Concept	Description
QA/Automation	Main testing techniques	What's data driven test?
		What's black box testing?
		What is white box testing?
		What is stress testing, load testing and volume testing?
		What is performance testing and what are the bottlenecks of performance testing?
		What is Test case?
		How to report bugs?
		What is bug triage?
	Automation	What is Appium?
		What is Selenium?
		Which language do we use for automation test?
		Which tests should be automated?
Programming	Programming languages	Which programming language do we use for development?
	Tools	What is Android studio and what you can do with it?
		What is Bitbucket and how do we use it?
		What is Bamboo and how are we using it?
	RestAPI, JSON	How to post an API request?
		How to understand the result using a tool?
	Basic arithmetic functions	How to work on complex Excel?
		How to use VBA formula?
		How to apply basic arithmetic in any programming language?
	Variables	What is a variable? How to use it?
		What is math, string, array and boolean? How to use them?
	String manipulation	How to concatenate, trim and manipulate strings in any programming language?
	Looping - flow control	How to use basic IF, THEN, ELSE clause in any programming language?
		How to build a looping array in any programming language?
	Version control	What's version control and where it's used?
		What is git repo?
		Where do we keep Secure OS source?
		Where do we keep SC and SE source?
	Conditionals	How to apply basic boolean algebra?
		What are boolean operator (And/Or) and how to use them
	HTML/CSS	How to write or modify a very simple web page and basic HTML tag?
	SDLC	What is the Software Development Life Cycle concept?
		What are the phases of the SDLC?
		What are software development models?
Android	Secure OS	On which android version each Secure OS version is based?
		Which features does it support
		Which devices Secure OS can run on?
		What are our custom apps? Which ones are developed as part of the OS and which ones as standalone apps?
	Android Studio	How to create a project and how to connect a device?
		How to execute real-time debugging?
	Adb command	How to perform basic adb to capture log?
		How to load an OS via adb?
		What are the most basic adb command and how to use them? (Devices, push, pull, reboot, reboot-bootloader, reboot recovery, fastboot devices, fastboot unlock, install)
		How to execute USB debugging?
	Android SDK	What are layouts and views and what's the relation between them?
		What are activities and their life cycle?
	Android OS architecture	What are the basic components of an Android Phone? Android Runtime – ART Linux Kernel, Libraries, Application Framework, Applications
	Android App log	How to identify actions in an app that can cause a log entry?
	SQL	What is SQL and what does it do?
		How to write a simple SQL query?
Encryption	Basic encryption	What's a PGP universal server?
		What is a Certificate and a Certificate Authority?
		What's the difference between a Public Key and a Private Key and what are they used for?
		What's SSL, TLS, PGP, OTR, OMEMO and where do we use it?
		What is SIP?
		What is XMPP?
Development	Development process	What is agile?
		What are the agile ceremonies? Who are the participants and the goal of each ceremony?
		What is sprint demo, and what is product demo?
		What is backlog?
		How is the backlog prioritized?
Documentation	Documentation process	What is Technical documentation? When to refer to it?
		Who is responsible for updating TD?
		What is functional documentation? How to use it?
		Who is responsible for updating FD?

Information Security

Business Function/Category	Concept	Description
IS Department Management	IT Policies	Which are the user oriented IT policies of the company?
Network Security	Network Security principles	What are the different functionalities in network security?
		What should be done in case we suspect a security breach?
		How to ask to implement new tool in the company?
	Network Attack Types	What is DDoS, MitM attack?
		What is fishing attack?
		What is scam email/website?
		What is ransomware, malware, adware, spyware, computer virus?
		What is social engineering?
		What is shadow IT?
	Network Attacks' Prevention	What is Network Access Control?
		How to securely access company resources and minimize the risks of network attacks?
		How to set a strong password?
		How to perform a malware scan of your workstation?
		What is the importance of firewalls in network security?
		What is secure remote access and VPN?
		What is Data loss prevention?
Services Management	Virtualization	What is virtualization?
		What is the difference between virtual and physical host?
		What is VMware Server/Desktop application and how does it work?
		How to replicate VMs?
		How to restart VMs?
	Microsoft Server / Linux Server	What is the main function of a server ?
		Which are the servers that should be accessed by the department?
		What are the services that should be used by the department?
		How to use Guacamole?
		How to access a server via RDP or SSH?
	Docker	What is docker and how is it used ?
	Active Directory Management	What is an Active Directory?
		What is GPO ?
		What is the function of selfservice (Adaxes) and how to use it  ?
	Mail services management	What is Microsoft Exchange Server?
		How to configure outlook client?
		How to use webmail service?
		How to manage events on the calendar? How to book a room?
	Atlassian Products Management	What is the main function of Bamboo, Bitbucket, Jira and Confluence?
		How to use Jira and Confluence?
		What is space and project?
	Accounting Services	How to access Navision?
		What are the main functions of Navision?
	File sharing	How to use Next Cloud ?
	PBX Services	How to use Digium PBX ?
		What are the codes for dialing ?
Network and IT Infrastructure management	Firewall	What is firewall?
		How mail quarantine functions?
		What are the NAT rules?
		What is Port forwarding used for?
		How to set up port forwarding?
	DNS Services	What is the function of DNS?
		What are A, MX, CNAME, TXT, SPF, AAAA, SRV records?
		What are the differences and relations between Internal DNS and External DNS?
	Network Infrastructure	What is the difference between LAN, VLAN?
		What is TCP and IP?
		What are the differences between UDP and TCP and when to use each one of them?
		How to connect to the company VPN?
		How to check network connectivity ?
		What are the most common CMD commands and what are they used for? (Ipconfig, Ping, Dir, Nslookup, Tracert)
		How to use web tools: mxtools, visual trace route, dnstools, etc…?
		How to define the IP address of the workstation?
IT Services Operation	User access management	How to use your AD account : which accesses does it give you?
		How to access services via idaptive ?
		Which are the personal accounts that you have ?
	Troubleshooting user issues	What are the accesses to company resources that you need regarding the KAI?
		How to request access for a tool?
		What is a command line?
		What are the basic CMD commands to execute a network troubleshooting?
		How to address an issue with a tool or a hardware?
	Incident management	What is the internal Statuspage?
		How to define incidents' priority and how address them?
Hardware Management	Workstations management	What's advanced hardware in terms of: terminology, troubleshoot and the relation between them?
Day-to-Day User Operations	Workstation operation	What are the universal keyboard commands for operating systems?
		What are the hardware components of a workstations?
		How to set up a working station and advanced drivers configuration?
		How to execute basic troubleshooting of Windwos, installed software, Linux, networking?
	Network device management	How to connect to and use company's network devices? Printers, IP Phones, TV Screens, White Boards and other network devices
Purchasing	Subscriptions and Hardware	How to address orders for IT equipment?
		How to address subscription requests ?
		How to check if a tool is already available in the company?

Business Development

Business Function/Category	Concept	Description
Hardware manufacturers sourcing and management	Production management	What are our product hardware specs?
		Where is our product assembled?
Account Management (Master Distributors)	Results and behaviors of Master Distributors	Who are our top-performing Master Distributor partners?
		Where do they operate?
		What are their markets?
	Channel credit policy	What is our channel credit policy?
		What happens when a credit limit by a channel partner is exceeded?
Channel Management	Problem resolutions	What are the more typical problems related to channel management?
	Distribution chain	How is our product distributed?
		What are the different stakeholders involved in the distribution of the product?
Compliance	Compliance management	How do we ensure we partner with compliant companies?
Pricing Management	Product pricing	How much is our product sold to the end-customer?
		What are the average margins our partners are making?
		What are the active promos we are running?
	Product costs	What are our average product costs?
Product Management	Partnership levels	How do you become a partner as a Master Distributor, Distributor, Reseller, Sales agent?
Logistics Management	Logistic and order fulfillment	Where is our phone logistic center located?
		What is the purpose of our logistic center?
		Where do we ship our phones to?
	Return shipping	What is our product warranty?
	SIM logistics and order fulfillment	How do we ship SIM cards?
		Where do we ship SIM cards to?
Sales automation and lead generation	CRM and document management	Which platform do we use for our CRM?
		Which platform do we use for document management?
	Lead generation	What is a sales lead?
		How do we generate leads?
Lead Management	Buyer personas	What are the typical characteristics of our end-customers?
		What are the typical characteristics of our channel partners?
Partner Services Management	Partner services	What are the additional services we provide to our partners?
Strategic Suppliers Management	Suppliers	Who are Secure Group's strategic partners?

Operations

Business Function/Category	Concept	Description
Purchasing	Purchasing process	How to make a purchase request?
		How to follow-up your purchase requests?
Office Management	Office management process	What is clean desk policy?
		How to request office supplies?
		How to properly use common spaces in the office?
		How to use SG library?
		How to order lunch via BambooHR?
HR Management	Internal HR	What are the Company's Internal Rules?
		What is the Employee Code of Conduct?
		What is the Employee Attendance and Working Hours Policy?
		What is the Remote Office Policy?
		What is the purpose of your BambooHR account?
		How to manage your documents in BambooHR?
		How to inform the employer about a change in personal information (ex. id card, address...)?
		How to request specific documents from the employer?
		What is the process of requesting and receiving approval for a time-off?
		What types of time-off you can request?
		How to inform the employer when you are sick leave? How to present your sick leave document?