Glossary

Our Management Model is very specific and completely personalized to our company. Even though you can find similarities with other business models, the majority of its content is only applied in Secure Group. Because of that, we created this glossary to clarify some concepts and acronyms that are unique to us.

Abbreviations & Acronyms

KAI

Knowledge Accountability Index: this is our system to manage and measure knowledge within the company. It's consisted of six grades of proficiency that can be checked in our Knowledge Management Strategy

K-POC

Knowledge and Personal Objective Cycle: the development plan our employees develop and agree with their managers when progressing on their career with us. The K-POC is composed of S.M.A.R.T. personal objectives (goals) that should be met when someone wants to Level Up or Step Up. They can be related to Extensive Knowledge, SG Knowledge, or categories of the Level and Step chart. You can find more information regarding the personal development plan in our Performance chapter.

Definitions & Clarifications

Knowledge Management

Extensive knowledge and SG knowledge

Teams Management

Team / Department / Cross-department / Cross-team

Processes Management

Playbook

Levels

Level A Level E Achievement/Completeness

Roles

Manager's process coordination: Level 1 and 2 involved in operations / Level 3 and 4 not involved in the execution