Operations & HR

This department is responsible for consulting key executives and monitoring the Strategic Plan, elaborating performance reviews, researching on office improvements and guaranteeing the overall employee satisfaction. As part of their role, they have to ensure the teams are cohesive and competent allowing them to meet all the needs of the company.

The actions of these professionals will connect employees to the corporate structure, which means that they act to maintain the stability of the company and ensure Secure Group will achieve its strategic goals.

Considering our current business situation, we understood that for Operations & HR, it's not possible to follow an Individual Contributor Path. So, for this Career Framework, we included Levels 1 and 2 for Managers since the employees allocated on this path will necessarily have to follow the Management Path.

In order to progress in our development path and Level Up or Step Up, our Designers must:

• Meet the criteria of the Level & Step Chart for the chosen path (Individual Contributors Path or Management Path)

Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

Operations & HR			Step
Level
	Individual Contributor Path	Management Path	1	2	3	4
	-	Trainee	1.500	1.650	1.800	1.950
	-	Coordinator	2.500	2.650	2.800	2.950
	-	Manager	3.500	3.650	3.800	3.950
	-	Sr. Manager	4.500	4.650	4.800	4.950
	-	Head of	5.500	5.650	5.800	5.950
	-	Director	6.500	6.650	6.800	6.950
	Sr. Director		9.000	9.400	9.800	10.200
	Chief of		11.200	11.600	12.000	12.400
	VP		13.400	13.800	14.200	14.600

KAI of the position

General Knowledge

General Knowledge
Concepts	Scrum
Softwares/Tools/Platforms - Usage	Atlassian Confluence
	Atlassian Jira
	Databox
	Lansweeper
	LastPass
	Idaptive
	XiboTV
Softwares/Tools/Platforms - Configuration	Atlassian Jira
	LastPass
	XiboTV
	Ximble
Languages (Idioms)	Advanced English

Specific Knowledge

Specific Knowledge
Concepts	Balanced Scorecard
Softwares/Tools/Platforms - Configuration	BambooHR
	Small Improvements
	Talent LMS
	WebBSC
	Workable
Softwares/Tools/Platforms - Usage	BambooHR
	Canva
	Small Improvements
	Talent LMS
	WebBSC
	Workable

IT Knowledge

System Administration
System Administration - Day to Day Ops
Networking concepts
Programming
Desktop Software Administration

Secure Group Knowledge

The first item we require proficiency regarding our company is the Secure Group Management Model (yes, the content in this wiki!). Besides that, we also need our employees to understand our products in all aspects as described in the following table:

Secure Group Knowledge	What's Expected	Impact	Product	Minimum Grade
User Documentation	Good, user-level knowledge regarding the product and its functionalities. From the user documentation, all employees across the company are required to be well aware of our solutions’ core features and functions such as the Password Advisor or how to send an automatic crash report.	This knowledge helps us facilitate a user-centric approach internally, which we believe is essential to develop our business and solutions. The user documentation helps team members understand user behavior and needs more thoroughly and feel the impact of their everyday efforts.	Secure OS	4
			SAS	3
			Secure Chat	3
			Secure Email	3
			Secure Vault	3
			Secure Manager	3
Sales Documentation	Employees should gain significant knowledge regarding the business side of Secure Group. They need to be aware of commonly used concepts in our day-to-day activities such as our business and distribution model, value proposition, selling prices, key selling points, and target audience.	The information in the Sales Documentation supports employees in their daily routine. It conveys the overall business vision within the company. This documentation contributes to making employees aware of how our solutions are distributed, who are our key partners and target market to know exactly the people towards whom team members’ efforts should be aimed. Alignment on company-wide priorities is also achieved through clear communication of our value proposition and key selling points, helping everyone understand the things that matter most.	Secure OS	3
			SAS	3
			Secure Chat	3
			Secure Email	3
			Secure Vault	3
			Secure Manager	3
Support Documentation	People within the company need to be aware of commonly occurring problems with our solutions. From the Support Documentation, employees should also extract general level knowledge regarding support processes, the issues that we’re currently having product-wise, and the approach to troubleshooting them.	o The Support Documentation helps employees understand short-term priorities more clearly and communicate more openly why they’re needed. It also gives them general knowledge of how to spot and report a problem, which helps us facilitate a company-wide contribution to product development. Last but by no means least, it helps team members understand customers pains and behavioral patterns to strengthen our user-centric approach.	Secure OS	3
			SAS	3
			Secure Chat	3
			Secure Email	3
			Secure Vault	3
			Secure Manager	3
Functional Documentation	Through the Functional Documentation, employees should get a thorough understanding of the solutions and their multiple features. People that work closely with the products must understand exactly how they function, how users interact with them, how to configure different settings, and what’s the expected behavior of different software solutions.	o The information in the Functional Documentation helps employees whose work is closely connected with our solutions, to gain significant in-depth knowledge into their functionalities that far exceeds users‘ understanding. Such thorough product expertise helps us remain objective, evaluate market data more adequately, and constantly increase our internal expertise.	Secure OS	3
			SAS	3
			Secure Chat	3
			Secure Email	3
			Secure Vault	3
			Secure Manager	3
Technical Documentation	Employees concerned with the Technical Documentation and more concretely - software development, must gain complete mastery over all solutions. Such people are regarded as technical experts and need to be well aware of data structures, relational databases, algorithms, programming languages, models, etc.	The Technical Documentation is used to make sure people that are technically involved in product development have the required knowledge to perform their day-to-day tasks, optimize our solutions more easily, and support other teams with their in-depth expertise.	Secure OS	1
			SAS	1
			Secure Chat	1
			Secure Email	1
			Secure Vault	1
			Secure Manager	1