Technical Support Management: Difference between revisions
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Technical Support | The Technical Support representatives play a crucial role in troubleshooting issues and providing best-in-class support to our customer's day-to-day operations. They lead the efforts that lead to customer satisfaction, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs. | ||
To secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge. | |||
= Progression = | = Progression = | ||
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! rowspan="6" | Level | ! rowspan="6" | Level | ||
!1 | !1 | ||
|2.500 | |2.500 | ||
|3. | |2.800 | ||
|4. | |3.600 | ||
|4.500 | |||
|- | |- | ||
!2 | !2 | ||
Latest revision as of 12:00, 29 November 2023
The Technical Support representatives play a crucial role in troubleshooting issues and providing best-in-class support to our customer's day-to-day operations. They lead the efforts that lead to customer satisfaction, not only through identifying and resolving incidents but also through consulting and deploying client-tailored solutions based on their needs.
To secure revenue growth through an exquisite level of service, and to grow in this framework, it's essential to develop outstanding technical and business knowledge.
Progression
In order to progress in our development path and Level Up or Step Up, our TS Managers must:
- Meet the criteria of the Level & Step Chart for Management Path
- Demonstrate proficiency in the Technical Support Realm
Salary Grid
All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.
| TS Management | Step | ||||
|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | ||
| Level | 1 | 2.500 | 2.800 | 3.600 | 4.500 |
| 2 | 4.400 | 4.700 | 5.500 | 6.400 | |
| 3 | 7.400 | 7.700 | 8.500 | 9.400 | |
| 4 | 10.400 | 10.700 | 11.500 | 12.400 | |
Realm
