Technical Training: Difference between revisions

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Join our team as a Technical Trainer and ensure that our teams have the required skills to perform better each day. The Technical Trainer must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. Additionally, we expect you to be an excellent communicator, able to explain complex subjects in a clear and interesting way.
Knowledge is at the core of our business. As we explored in the [[Knowledge Management]] chapter, it is key that our teams have access to relevant and updated information so they don’t face any gaps in their skills when trying to achieve their goals. Because of that, we started our Secure Group Academy, and the role of our Technical Trainers is not only to manage the knowledge hub but to expand the project and bring it to the next level. Our final goal is to spread the knowledge and create the first Cybersecurity Academy in Bulgaria.
In order to progress in our development path and Level Up or Step Up, our Tech Trainers team must:
 
* Meet the criteria of the Level & Step Chart for the [[Individual Contributors]]
The technical trainers are responsible for planning training and workshops directed to Secure Group’s internal and external stakeholders related to the [[Realms#Information_Security_Realm|Information Security Realm]]. It's under their responsibility to make sure our new hires are onboarded smoothly and fast, our employees expand their knowledge, and our partners are supported with all information they need. To grow in this framework, it's essential to dig deep into understanding our products and services and to excel at communicating these concepts clearly and in an engaging tone to different audiences.  
* Score at least 4 in the [[KAI]] of their position in order to reach Level 3
 
= Progression =
 
In order to progress in our development path and Level Up or Step Up, our Tech Trainers must:
* Meet the criteria of the Level & Step Chart for the [[Performance#Individual_Contributors_Levels|Individual Contributors Path]]
* Meet the [[Technical_Training#KAI_of_the_framework|KAI]] grade of the framework related to each level
* Be an ambassador of the [[Secure Group Knowledge]]
</br>
</br>


<div class="center">
= Salary Grid =
= Salary Grid =
All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.
All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.
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!4
!4
|-
|-
!1. Training Specialist
!1
|5.000
|5.000
|5.150  
|5.150  
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|5.450  
|5.450  
|-
|-
!2. Technical Trainer
!2
|6.000  
|6.000  
|6.150  
|6.150  
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|6.450  
|6.450  
|-
|-
!3. Sr. Technical Trainer
!3
|7.000  
|7.000  
|7.150  
|7.150  
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|7.450  
|7.450  
|-
|-
!4. Jr. Technical Training Associate
!4
|8.000  
|8.000  
|8.150  
|8.150  
Line 45: Line 50:
|8.450  
|8.450  
|-
|-
!5. Technical Training Associate
!5
|9.000  
|9.000  
|9.150  
|9.150  
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|9.450  
|9.450  
|-
|-
!6. Sr. Technical Training Associate
!6
|10.000  
|10.000  
|10.150  
|10.150  
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</div>
</div>


= [[Knowledge_Management#Knowledge_Accountability_Index|KAI]] of the position =
= [[Knowledge_Management#Knowledge_Accountability_Index|KAI]] of the framework =
 
== Extensive Knowledge ==
<!-- JOB FRAMEWORK -->
<div class="grid two-columns">
<div class="">
  <div class="box-header center">
== General Knowledge ==
  </div>
  <div class="box-content framework">
    <div class="center">
{| class="wikitable"
!colspan="2"|General Knowledge
|-
!rowspan="7"|Concepts
|[https://en.wikipedia.org/wiki/Balanced_scorecard Balanced Scorecard]
|-
|[https://en.wikipedia.org/wiki/Online_advertising Online advertising]
|-
|[https://en.wikipedia.org/wiki/Online_advertising Programmatic]
|-
|[https://en.wikipedia.org/wiki/Retargeting Retargeting]
|-
|[https://en.wikipedia.org/wiki/Scrum_(software_development) Scrum]
|-
|[https://en.wikipedia.org/wiki/Technology_roadmap Software Roadmap]
|-
|[https://en.wikipedia.org/wiki/Technical_writing Technical Writing]
|-
!rowspan="5"|Softwares/Tools/Platforms - Usage
|[https://en.wikipedia.org/wiki/Confluence_(software) Atlassian Confluence]
|-
|[https://en.wikipedia.org/wiki/Jira_(software) Atlassian Jira]
|-
|[https://databox.com/Databox Databox]
|-
|[https://www.idaptive.com/ Idaptive]
|-
|[https://en.wikipedia.org/wiki/Zapier Zapier]
|-
!rowspan="1"|Softwares/Tools/Platforms - Configuration
|[https://databox.com/Databox Databox]
|-
|}
  </div>
</div>
</div>
 
<!-- JOB FRAMEWORK -->
<div class="">
  <div class="box-header center">
 
== Specific Knowledge ==
  </div>
  <div class="box-content framework">
    <div class="center">
{| class="wikitable"
!colspan="6"|Specific Knowledge
|-
!rowspan="1"|'''Concepts'''
|[https://en.wikipedia.org/wiki/Performance_indicator KPIs]
|-
!rowspan="5"|Softwares/Tools/Platforms - Configuration
|[https://www.bamboohr.com/ BambooHR]
|-
|[https://en.wikipedia.org/wiki/LinkedIn LinkedIn]
|-
|[https://www.small-improvements.com/ Small Improvements]
|-
|[https://www.talentlms.com/ Talent LMS]
|-
|[https://www.workable.com/ Workable]
|-
!rowspan="8"|Softwares/Tools/Platforms - Usage
|[https://www.bamboohr.com/ BambooHR]
|-
|[https://en.wikipedia.org/wiki/Canva Canva]
|-
|[https://en.wikipedia.org/wiki/Grammarly Grammarly]
|-
|[https://en.wikipedia.org/wiki/LinkedIn LinkedIn]
|-
|[https://business.linkedin.com/marketing-solutions/ads LinkedIn Ads]
|-
|[https://www.small-improvements.com/ Small Improvements]
|-
|[https://www.talentlms.com/ Talent LMS]
|-
|[https://www.workable.com/ Workable]
|-
!rowspan="1"|Languages (Idioms)
|Advanced English
|}
  </div>
  </div>
</div>
</div>
 
<!-- JOB FRAMEWORK -->
<div class="">
  <div class="box-header center">
 
= IT Knowledge =
  </div>
  <div class="box-content framework center">
    <div class="">
{| class="wikitable"
!System Administration
|-
!System Administration - Day to Day Ops
|-
!Networking concepts
|-
!Programming
|-
!Desktop Software Administration
|}
</div>
</div>
</div> <!-- grid -->
 
<!-- JOB FRAMEWORK -->
<div class="">
  <div class="box-header center">
= Secure Group Knowledge =
The first item we require proficiency regarding our company is the '''Secure Group Management Model''' (yes, the content in this wiki!). Besides that, we also need our employees to understand our products in all aspects as described in the following table:
   </div>
   </div>
   <div class="box-content framework">
   <div class="box-content framework">
     <div class="center">
     <div class="center">
{| class="wikitable"
{| class="wikitable" style="text-align:center; font-size:11px; font-family:Arial, Helvetica, sans-serif !important;; background-color:#DEEBFF; color:#222;"
!colspan="1"|Secure Group Knowledge
|- style="font-weight:bold; vertical-align:middle; background-color:#EAECF0; color:#172B4D;"
!rowspan="1"|What's Expected
! rowspan="2" | Type
!rowspan="1"|Impact
! rowspan="2" | Knowledge Description
!rowspan="1"|Product
! colspan="6" | Minimum Grade to acquire Level X
!colspan="1"|Minimum Grade
|- style="font-weight:bold; vertical-align:middle; background-color:#F4F5F7; color:#172B4D;"
|-
| Level 1
!rowspan="6"|User Documentation
| Level 2
|rowspan="6"|Good, user-level knowledge regarding the product and its functionalities. From the user documentation, all employees across the company are required to be well aware of our solutions’ core features and functions such as the Password Advisor or how to send an automatic crash report.
| Level 3
|rowspan="6"|This knowledge helps us facilitate a user-centric approach internally, which we believe is essential to develop our business and solutions. The user documentation helps team members understand user behavior and needs more thoroughly and feel the impact of their everyday efforts.
| Level 4
|Secure OS
| Level 5
|4
| Level 6
|-
|SAS
|3
|-
|Secure Chat
|3
|-
|Secure Email
|3
|-
|Secure Vault
|3
|-
|Secure Manager
|3
|-
!rowspan="6"|Sales Documentation
|rowspan="6"|Employees should gain significant knowledge regarding the business side of Secure Group. They need to be aware of commonly used concepts in our day-to-day activities such as our business and distribution model, value proposition, selling prices, key selling points, and target audience.
|rowspan="6"|The information in the Sales Documentation supports employees in their daily routine. It conveys the overall business vision within the company. This documentation contributes to making employees aware of how our solutions are distributed, who are our key partners and target market to know exactly the people towards whom team members’ efforts should be aimed. Alignment on company-wide priorities is also achieved through clear communication of our value proposition and key selling points, helping everyone understand the things that matter most.
|Secure OS
|3
|-
|SAS
|3
|-
|Secure Chat
|3
|-
|Secure Email
|3
|-
|Secure Vault
|3
|-
|Secure Manager
|3
|-
!rowspan="6"|Support Documentation
|rowspan="6"|People within the company need to be aware of commonly occurring problems with our solutions. From the Support Documentation, employees should also extract general level knowledge regarding support processes, the issues that we’re currently having product-wise, and the approach to troubleshooting them.
|rowspan="6"|The Support Documentation helps employees understand short-term priorities more clearly and communicate more openly why they’re needed. It also gives them general knowledge of how to spot and report a problem, which helps us facilitate a company-wide contribution to product development. Last but by no means least, it helps team members understand customers pains and behavioral patterns to strengthen our user-centric approach.
|Secure OS
|3
|-
|SAS
|3
|-
|Secure Chat
|3
|-
|Secure Email
|3
|-
|Secure Vault
|3
|-
|Secure Manager
|3
|-
!rowspan="6"|Functional Documentation
|rowspan="6"|Through the Functional Documentation, employees should get a thorough understanding of the solutions and their multiple features. People that work closely with the products must understand exactly how they function, how users interact with them, how to configure different settings, and what’s the expected behavior of different software solutions.
|rowspan="6"|The information in the Functional Documentation helps employees whose work is closely connected with our solutions, to gain significant in-depth knowledge into their functionalities that far exceeds users‘ understanding. Such thorough product expertise helps us remain objective, evaluate market data more adequately, and constantly increase our internal expertise.
|Secure OS
|3
|-
|SAS
|3
|-
|Secure Chat
|3
|-
|Secure Email
|3
|-
|Secure Vault
|3
|-
|Secure Manager
|3
|-
!rowspan="6"|Technical Documentation
|rowspan="6"|Employees concerned with the Technical Documentation and more concretely - software development, must gain complete mastery over all solutions. Such people are regarded as technical experts and need to be well aware of data structures, relational databases, algorithms, programming languages, models, etc.
|rowspan="6"|The Technical Documentation is used to make sure people that are technically involved in product development have the required knowledge to perform their day-to-day tasks, optimize our solutions more easily, and support other teams with their in-depth expertise.
|Secure OS
|1
|-
|SAS
|1
|-
|Secure Chat
|1
|-
|Secure Email
|1
|-
|-
|Secure Vault
| rowspan="3" style="font-weight:bold; background-color:#FFF;" | Concepts / Methodologies
|1
| style="background-color:#FFF; text-align:left;" | SG Knowledge
| style="background-color:#E3FCEF;" | Practical application
| Theory application
| Theory application
| Theory application
| Theory application
| Theory application
|- style="background-color:#E3FCEF;"
| style="background-color:#FFF; text-align:left;" | Linux Admin Concepts
| style="background-color:#E3FCEF;" | Practical application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
|- style="background-color:#E3FCEF;"
| style="background-color:#FFF; text-align:left;" | DevOps Concepts
| style="background-color:#E3FCEF;" | Practical application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
|- style="background-color:#E3FCEF;"
| rowspan="2" style="font-weight:bold; background-color:#FFF;" | Languages (idioms)
| style="background-color:#FFF; text-align:left;" | Business English - Spoken
| Practical application
| Practical application
| Practical application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
|- style="background-color:#E3FCEF;"
| style="background-color:#FFF; text-align:left;" | Business English - Written
| Practical application
| Practical application
| Practical application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
|-
|-
|Secure Manager
| rowspan="2" style="font-weight:bold; background-color:#FFF;" | Softwares/Tools/Platforms
|1
| style=" background-color:#FFF; text-align:left;" | [https://www.talentlms.com/ Talent LMS]
| style="background-color:#E3FCEF;" | Practical application
| style="background-color:#DEEBFF;" |Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
|-
|-
| style="background-color:#FFF; color:#5E6C84; text-align:left;" | [https://en.wikipedia.org/wiki/Video_editing Video editors]
| style="background-color:#E3FCEF;" | Practical application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
| style="background-color:#DEEBFF;" | Theory application
|- style="background-color:#E3FCEF;"
|}
|}

Latest revision as of 09:16, 17 May 2022

Knowledge is at the core of our business. As we explored in the Knowledge Management chapter, it is key that our teams have access to relevant and updated information so they don’t face any gaps in their skills when trying to achieve their goals. Because of that, we started our Secure Group Academy, and the role of our Technical Trainers is not only to manage the knowledge hub but to expand the project and bring it to the next level. Our final goal is to spread the knowledge and create the first Cybersecurity Academy in Bulgaria.

The technical trainers are responsible for planning training and workshops directed to Secure Group’s internal and external stakeholders related to the Information Security Realm. It's under their responsibility to make sure our new hires are onboarded smoothly and fast, our employees expand their knowledge, and our partners are supported with all information they need. To grow in this framework, it's essential to dig deep into understanding our products and services and to excel at communicating these concepts clearly and in an engaging tone to different audiences.

Progression

In order to progress in our development path and Level Up or Step Up, our Tech Trainers must:


Salary Grid

All mentioned salary ranges represent the monthly income in Bulgarian Lev after taxes and deductions.

Tech Training Step
Level
Individual Contributor Path 1 2 3 4
1 5.000 5.150 5.300 5.450
2 6.000 6.150 6.300 6.450
3 7.000 7.150 7.300 7.450
4 8.000 8.150 8.300 8.450
5 9.000 9.150 9.300 9.450
6 10.000 10.150 10.300 10.450

KAI of the framework

Extensive Knowledge

Type Knowledge Description Minimum Grade to acquire Level X
Level 1 Level 2 Level 3 Level 4 Level 5 Level 6
Concepts / Methodologies SG Knowledge Practical application Theory application Theory application Theory application Theory application Theory application
Linux Admin Concepts Practical application Theory application Theory application Theory application Theory application Theory application
DevOps Concepts Practical application Theory application Theory application Theory application Theory application Theory application
Languages (idioms) Business English - Spoken Practical application Practical application Practical application Theory application Theory application Theory application
Business English - Written Practical application Practical application Practical application Theory application Theory application Theory application
Softwares/Tools/Platforms Talent LMS Practical application Theory application Theory application Theory application Theory application Theory application
Video editors Practical application Theory application Theory application Theory application Theory application Theory application
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