Secure Group Knowledge: Difference between revisions

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The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.
The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.


Secure Group (SG) knowledge is all about understanding the company’s products and processes, the way all teams work, the concepts that are part of their scope, and how they contribute to the overall corporate strategy. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.
Secure Group (SG) knowledge is all about understanding the '''company’s products and processes''', the '''softwares, tools, and platforms''' we use to accomplish our projects, and the '''concepts''' that are part of their scope. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.


The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.
The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.


SG Knowledge is part of the [[KAI]] of every framework because it provides context regarding all the teams in our company. Therefore, in order to progress in the development path, employees are required a level of proficiency in the following items:
Each department has a Knowledge Hub that composes the SG Knowledge. The [[Team_Management#Managers_vs._Tech_Lead|Tech Lead]] of the department is responsible for managing such content ensuring proper documentation and knowledge transfer.


 
SG Knowledge is part of the [[KAI]] of every framework because it provides context regarding all the teams and divisions in our company. Therefore, in order to progress in the development path, employees are required to have a level of proficiency in the items available in our internal wiki Confluence.
= Software Engineering =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| rowspan="2" style="background-color:#F8F9FA;" | QA/Automation
| style="font-weight:normal;" | Main testing techniques
|-
| style="font-weight:normal;" | Automation
|-
| rowspan="11" style="background-color:#F8F9FA;" | Programming
| style="font-weight:normal;" | Programming languages
|-
| style="font-weight:normal;" | Tools
|-
| style="font-weight:normal;" | RestAPI,  JSON
|-
| style="font-weight:normal;" | Basic  arithmetic functions
|-
| style="font-weight:normal;" | Variables
|-
| style="font-weight:normal;" | String  manipulation
|-
| style="font-weight:normal;" | Looping -  flow control
|-
| style="font-weight:normal;" | Version  control
|-
| style="font-weight:normal;" | Conditionals
|-
| style="font-weight:normal;" | HTML/CSS
|-
| style="font-weight:normal;" | SDLC
|-
| rowspan="7" style="background-color:#F8F9FA;" | Android
| style="font-weight:normal;" | Secure OS
|-
| style="font-weight:normal;" | Android  Studio
|-
| style="font-weight:normal;" | Adb  command
|-
| style="font-weight:normal;" | Android  SDK
|-
| style="font-weight:normal;" | Android OS  architecture
|-
| style="font-weight:normal;" | Android  App log
|-
| style="font-weight:normal;" | SQL
|-
| style="background-color:#F8F9FA;" | Encryption
| style="font-weight:normal;" | Basic encryption
|-
| style="background-color:#F8F9FA;" | Development
| style="font-weight:normal;" | Development process
|-
| style="background-color:#F8F9FA;" | Documentation
| style="font-weight:normal;" | Documentation process
|}
 
= Marketing, Product and Client Services =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| rowspan="12" | Marketing  101
| style="font-weight:normal;" | The four Ps of marketing
|-
| style="font-weight:normal;" | B2B / B2C  / B2G
|-
| style="font-weight:normal;" | Digital  Marketing
|-
| style="font-weight:normal;" | Marketing  funnel
|-
| style="font-weight:normal;" | Social  media marketing
|-
| style="font-weight:normal;" | Email  marketing
|-
| style="font-weight:normal;" | Inbound  marketing
|-
| style="font-weight:normal;" | Outbound  marketing
|-
| style="font-weight:normal;" | Content  marketing
|-
| style="font-weight:normal;" | PPC
|-
| style="font-weight:normal;" | SEO
|-
| style="font-weight:normal;" | Basic  Google Stack
|-
| rowspan="8" | Marketing  Strategy
| style="font-weight:normal;" | Setting goals
|-
| style="font-weight:normal;" | Market  analysis
|-
| style="font-weight:normal;" | Target  audience/Buyer personas
|-
| style="font-weight:normal;" | Marketing  channels
|-
| style="font-weight:normal;" | Metrics  and KPIs
|-
| style="font-weight:normal;" | Tactics
|-
| style="font-weight:normal;" | Planning  and budgeting
|-
| style="font-weight:normal;" | Branding
|-
| rowspan="7" | Web  Development
| style="font-weight:normal;" | Programming languages
|-
| style="font-weight:normal;" | Domain  management
|-
| style="font-weight:normal;" | Hosting
|-
| style="font-weight:normal;" | CMS  Platforms
|-
| style="font-weight:normal;" | Front-end  frameworks
|-
| style="font-weight:normal;" | Basic  security
|-
| style="font-weight:normal;" | Basic  optimization
|-
| rowspan="5" | Design
| style="font-weight:normal;" | UX/UI
|-
| style="font-weight:normal;" | Web design
|-
| style="font-weight:normal;" | Mobile APP  design
|-
| style="font-weight:normal;" | Print vs.  optimized for web
|-
| style="font-weight:normal;" | Micro  content
|-
| rowspan="3" | Marketing Automation  and Lead Management
| style="font-weight:normal;" | CRM
|-
| style="font-weight:normal;" | Inbound  marketing methodology
|-
| style="font-weight:normal;" | Marketing  and sales funnel
|-
| rowspan="2" | Marketing Services for  Partners
| style="font-weight:normal;" | Marketing Starter Pack
|-
| style="font-weight:normal;" | Additional  marketing services
|}
 
= Information Security =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| IS Department Management
| style="font-weight:normal;" | IT Policies
|-
| rowspan="3" | Network Security
| style="font-weight:normal;" | Network Security principles
|-
| style="font-weight:normal;" | Network  Attack Types
|-
| style="font-weight:normal;" | Network  Attacks' Prevention
|-
| rowspan="9" | Services  Management
| style="font-weight:normal;" | Virtualization
|-
| style="font-weight:normal;" | Microsoft  Server / Linux Server
|-
| style="font-weight:normal;" | Docker
|-
| style="font-weight:normal;" | Active  Directory Management
|-
| style="font-weight:normal;" | Mail  services management
|-
| style="font-weight:normal;" | Atlassian  Products Management
|-
| style="font-weight:normal;" | Accounting  Services
|-
| style="font-weight:normal;" | File  sharing
|-
| style="font-weight:normal;" | PBX  Services
|-
| rowspan="3" | Network and IT  Infrastructure management
| style="font-weight:normal;" | Firewall
|-
| style="font-weight:normal;" | DNS  Services
|-
| style="font-weight:normal;" | Network  Infrastructure
|-
| rowspan="3" | IT Services Operation
| style="font-weight:normal;" | User access management
|-
| style="font-weight:normal;" | Troubleshooting  user issues
|-
| style="font-weight:normal;" | Incident  management
|-
| Hardware Management
| style="font-weight:normal;" | Workstations management
|-
| rowspan="2" | Day-to-Day User  Operations
| style="font-weight:normal;" | Workstation operation
|-
| style="font-weight:normal;" | Network  device management
|-
| Purchasing
| style="font-weight:normal;" | Subscriptions and Hardware
|}
 
= Business Development =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| Hardware manufacturers  sourcing and management
| style="font-weight:normal;" | Production management
|-
| rowspan="2" | Account Management  (Master Distributors)
| style="font-weight:normal; text-align:left;" | Results and behaviors of Master  Distributors
|-
| style="font-weight:normal;" | Channel  credit policy
|-
| rowspan="2" | Channel Management
| style="font-weight:normal;" | Problem resolutions
|-
| style="font-weight:normal;" | Distribution  chain
|-
| Compliance
| style="font-weight:normal;" | Compliance management
|-
| rowspan="2" | Pricing Management
| style="font-weight:normal;" | Product pricing
|-
| style="font-weight:normal;" | Product  costs
|-
| Product Management
| style="font-weight:normal;" | Partnership levels
|-
| rowspan="3" | Logistics Management
| style="font-weight:normal;" | Logistic and order fulfillment
|-
| style="font-weight:normal;" | Return  shipping
|-
| style="font-weight:normal;" | SIM  logistics and order fulfillment
|-
| rowspan="2" | Sales automation and  lead generation
| style="font-weight:normal;" | CRM and document management
|-
| style="font-weight:normal;" | Lead  generation
|-
| Lead Management
| style="font-weight:normal;" | Buyer personas
|-
| Partner Services Management
| style="font-weight:normal;" | Partner services
|-
| Strategic Suppliers  Management
| style="font-weight:normal;" | Suppliers
|}
 
= Partner Success =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| rowspan="15" | System  Administration
| style="font-weight:normal;" | Linux server set-up
|-
| style="font-weight:normal;" | Remote  servers with SSH connection
|-
| style="font-weight:normal;" | Users  management
|-
| style="font-weight:normal;" | File  permissions
|-
| style="font-weight:normal;" | Init  systems
|-
| style="font-weight:normal;" | Basic  monitoring
|-
| style="font-weight:normal;" | Package  manager
|-
| style="font-weight:normal;" | Web server
|-
| style="font-weight:normal;" | Basic  docker management and administration
|-
| style="font-weight:normal;" | Active  directory
|-
| style="font-weight:normal;" | Storage
|-
| style="font-weight:normal;" | E-mail  server
|-
| style="font-weight:normal;" | Reading  logs
|-
| style="font-weight:normal;" | XMPP
|-
| style="font-weight:normal;" | SIP  Protocol
|- style="text-align:left;"
| rowspan="2" | System Administration  Day-to-Day Operations
| style="text-align:center; font-weight:normal;" | MDM Administration
|- style="text-align:left;"
| style="text-align:center; font-weight:normal;" | Root cause  analysis
|-
| Escalated Support
| style="font-weight:normal;" | Triage and Testing
|-
| Release Management
| style="font-weight:normal;" | Release
|-
| rowspan="2" | IT Services Operations
| style="font-weight:normal;" | Service Desk
|-
| style="font-weight:normal;" | Problem  Management
|}
 
= Secure Group Management Model =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| rowspan="11" | SGMM
| style="font-weight:normal;" | Individual Contributors Path
|-
| style="font-weight:normal;" | Management  Path
|-
| style="font-weight:normal;" | KAI  categories
|-
| style="font-weight:normal;" | KAI grades
|-
| style="font-weight:normal;" | Mid-Probation  review
|-
| style="font-weight:normal;" | Probation  review
|-
| style="font-weight:normal;" | Level and  Step review
|-
| style="font-weight:normal;" | K-POC
|-
| style="font-weight:normal;" | Salary  grid
|-
| style="font-weight:normal;" | Progression/Stagnation
|-
| style="font-weight:normal;" | Changing  Paths
|-
| Strategic Planning and  Positioning
| style="font-weight:normal;" | Balanced Scorecard
|-
| Social media marketing and  employer branding
| style="font-weight:normal;" | Branding
|-
| Management Model  explanation and promotion
| style="font-weight:normal;" | Wiki
|-
| Candidate Selection  Management
| style="font-weight:normal;" | Ground Zero process
|-
| rowspan="3" | Internal HR Management
| style="font-weight:normal;" | Escalated conflicts
|-
| style="font-weight:normal;" | Internal  rules
|-
| style="font-weight:normal;" | Turnover  management
|}
 
= Operations =
 
{| class="wikitable"
|- style="font-weight:bold; text-align:center; background-color:#c0c0c0;"
! Business Function/Category
! Concept
! Description
|- style="text-align:center;"
| rowspan="2" style="font-weight:bold;" | Purchasing
| rowspan="2" | Purchasing process
| style="text-align:left;" | How to make a purchase request?
|- style="text-align:center;"
| style="text-align:left;" | How to follow-up your purchase requests?
|-
| rowspan="5" style="text-align:center; font-weight:bold;" | Office Management
| rowspan="5" | Office management process
| What is clean desk policy?
|-
| How to request office supplies?
|- style="text-align:center;"
| style="text-align:left;" | How to  properly use common spaces in the office?
|-
| How to use SG library?
|-
| How to order lunch via BambooHR?
|- style="text-align:center;"
| rowspan="11" style="font-weight:bold;" | HR Management
| rowspan="11" | Internal HR
| style="text-align:left;" | What are the Company's Internal Rules?
|-
| What is the Employee Code of Conduct?
|-
| What is the Employee Attendance and Working Hours Policy?
|- style="text-align:center;"
| style="text-align:left;" | What is the Remote Office Policy?
|- style="text-align:center;"
| style="text-align:left;" | What is the purpose of your BambooHR account?
|-
| How to manage your documents in BambooHR?
|-
| How to inform the employer about a change in personal information (ex. id card, address...)?
|-
| How to request specific documents from the employer?
|- style="text-align:center;"
| style="text-align:left;" | What is the process of requesting and receiving approval for a time-off?
|- style="text-align:center;"
| style="text-align:left;" | What types of time-off you can request?
|- style="text-align:center;"
| style="text-align:left;" | How to inform the employer when you are sick leave? How to present your sick leave document?
|}
 
 
= Accounting and Finance =
 
{| class="wikitable" style="text-align:center;"
|- style="font-weight:bold; background-color:#c0c0c0;"
! Business Function/Category
! Concept
! Description
|-
| rowspan="2" style="font-weight:bold;" | Accounts Payable
| rowspan="2" | Documentation
| style="text-align:left;" | What billing details should you use when buying new tools/services/goods?
|-
| style="text-align:left;" | What proper purchase invoices look like?
|-
| rowspan="7" style="font-weight:bold;" | Accounts Receivable
| rowspan="2" | Wiki
| style="text-align:left;" | Which AR related information can you find in the Wiki?
|- style="text-align:left;"
| How can you check the amount a client owns?
|-
| rowspan="3" | Sales
| style="text-align:left;" | Where can you find a sales invoice?
|- style="text-align:left;"
| When should we invoice a client?
|- style="text-align:left;"
| What is a properly documented sale?
|-
| rowspan="2" | AR collection
| style="text-align:left;" | How we assure client's payment?
|- style="text-align:left;"
| How to proceed with clients that didn’t pay in past transactions?
|-
| rowspan="9" style="font-weight:bold;" | Finance
| rowspan="3" | Business organization
| style="text-align:left;" | In which countries our companies are based?
|-
| style="text-align:left;" | Which activities are reported in the different companies?
|-
| style="text-align:left;" | Why are our activities split into different countries/companies?
|- style="text-align:left;"
| rowspan="3" style="text-align:center;" | Budgeting
| How to set and update the department’s budget?
|- style="text-align:left;"
| What is your department’s budget?
|- style="text-align:left;"
| How to check actual vs. budget progress?
|-
| rowspan="3" | Financial statements
| style="text-align:left;" | Where you can find financial information for our companies?
|-
| style="text-align:left;" | How is the information presented in financial statements?
|-
| style="text-align:left;" | How to draw the correct conclusions when you read financial information?
|-
| style="font-weight:bold;" | Government Filling for companies
| VAT
| style="text-align:left;" | Which conditions determine whether we charge VAT or not?
|}

Latest revision as of 15:38, 30 July 2021

The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.

Secure Group (SG) knowledge is all about understanding the company’s products and processes, the softwares, tools, and platforms we use to accomplish our projects, and the concepts that are part of their scope. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.

The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.

Each department has a Knowledge Hub that composes the SG Knowledge. The Tech Lead of the department is responsible for managing such content ensuring proper documentation and knowledge transfer.

SG Knowledge is part of the KAI of every framework because it provides context regarding all the teams and divisions in our company. Therefore, in order to progress in the development path, employees are required to have a level of proficiency in the items available in our internal wiki Confluence.

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