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The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.
The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.


Secure Group (SG) knowledge is all about understanding the company’s products and processes, the way all teams work, the concepts that are part of their scope, and how they contribute to the overall corporate strategy. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.
Secure Group (SG) knowledge is all about understanding the '''company’s products and processes''', the '''softwares, tools, and platforms''' we use to accomplish our projects, and the '''concepts''' that are part of their scope. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.


The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.
The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.


SG Knowledge is part of the [[KAI]] of every framework because it provides context regarding all the teams in our company. Therefore, in order to progress in the development path, employees are required a level of proficiency in the following items:
Each department has a Knowledge Hub that composes the SG Knowledge. The [[Team_Management#Managers_vs._Tech_Lead|Tech Lead]] of the department is responsible for managing such content ensuring proper documentation and knowledge transfer.


 
SG Knowledge is part of the [[KAI]] of every framework because it provides context regarding all the teams and divisions in our company. Therefore, in order to progress in the development path, employees are required to have a level of proficiency in the items available in our internal wiki Confluence.
= Software Engineering =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| rowspan="2" style="background-color:#F8F9FA;" | QA/Automation
| style="font-weight:normal;" | Main testing techniques
|-
| style="font-weight:normal;" | Automation
|-
| rowspan="11" style="background-color:#F8F9FA;" | Programming
| style="font-weight:normal;" | Programming languages
|-
| style="font-weight:normal;" | Tools
|-
| style="font-weight:normal;" | RestAPI,  JSON
|-
| style="font-weight:normal;" | Basic  arithmetic functions
|-
| style="font-weight:normal;" | Variables
|-
| style="font-weight:normal;" | String  manipulation
|-
| style="font-weight:normal;" | Looping -  flow control
|-
| style="font-weight:normal;" | Version  control
|-
| style="font-weight:normal;" | Conditionals
|-
| style="font-weight:normal;" | HTML/CSS
|-
| style="font-weight:normal;" | SDLC
|-
| rowspan="7" style="background-color:#F8F9FA;" | Android
| style="font-weight:normal;" | Secure OS
|-
| style="font-weight:normal;" | Android  Studio
|-
| style="font-weight:normal;" | Adb  command
|-
| style="font-weight:normal;" | Android  SDK
|-
| style="font-weight:normal;" | Android OS  architecture
|-
| style="font-weight:normal;" | Android  App log
|-
| style="font-weight:normal;" | SQL
|-
| style="background-color:#F8F9FA;" | Encryption
| style="font-weight:normal;" | Basic encryption
|-
| style="background-color:#F8F9FA;" | Development
| style="font-weight:normal;" | Development process
|-
| style="background-color:#F8F9FA;" | Documentation
| style="font-weight:normal;" | Documentation process
|}
 
= Marketing, Product and Client Services =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| rowspan="12" | Marketing  101
| style="font-weight:normal;" | The four Ps of marketing
|-
| style="font-weight:normal;" | B2B / B2C  / B2G
|-
| style="font-weight:normal;" | Digital  Marketing
|-
| style="font-weight:normal;" | Marketing  funnel
|-
| style="font-weight:normal;" | Social  media marketing
|-
| style="font-weight:normal;" | Email  marketing
|-
| style="font-weight:normal;" | Inbound  marketing
|-
| style="font-weight:normal;" | Outbound  marketing
|-
| style="font-weight:normal;" | Content  marketing
|-
| style="font-weight:normal;" | PPC
|-
| style="font-weight:normal;" | SEO
|-
| style="font-weight:normal;" | Basic  Google Stack
|-
| rowspan="8" | Marketing  Strategy
| style="font-weight:normal;" | Setting goals
|-
| style="font-weight:normal;" | Market  analysis
|-
| style="font-weight:normal;" | Target  audience/Buyer personas
|-
| style="font-weight:normal;" | Marketing  channels
|-
| style="font-weight:normal;" | Metrics  and KPIs
|-
| style="font-weight:normal;" | Tactics
|-
| style="font-weight:normal;" | Planning  and budgeting
|-
| style="font-weight:normal;" | Branding
|-
| rowspan="7" | Web  Development
| style="font-weight:normal;" | Programming languages
|-
| style="font-weight:normal;" | Domain  management
|-
| style="font-weight:normal;" | Hosting
|-
| style="font-weight:normal;" | CMS  Platforms
|-
| style="font-weight:normal;" | Front-end  frameworks
|-
| style="font-weight:normal;" | Basic  security
|-
| style="font-weight:normal;" | Basic  optimization
|-
| rowspan="5" | Design
| style="font-weight:normal;" | UX/UI
|-
| style="font-weight:normal;" | Web design
|-
| style="font-weight:normal;" | Mobile APP  design
|-
| style="font-weight:normal;" | Print vs.  optimized for web
|-
| style="font-weight:normal;" | Micro  content
|-
| rowspan="3" | Marketing Automation  and Lead Management
| style="font-weight:normal;" | CRM
|-
| style="font-weight:normal;" | Inbound  marketing methodology
|-
| style="font-weight:normal;" | Marketing  and sales funnel
|-
| rowspan="2" | Marketing Services for  Partners
| style="font-weight:normal;" | Marketing Starter Pack
|-
| style="font-weight:normal;" | Additional  marketing services
|}
 
= Information Security =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| IS Department Management
| style="font-weight:normal;" | IT Policies
|-
| rowspan="3" | Network Security
| style="font-weight:normal;" | Network Security principles
|-
| style="font-weight:normal;" | Network  Attack Types
|-
| style="font-weight:normal;" | Network  Attacks' Prevention
|-
| rowspan="9" | Services  Management
| style="font-weight:normal;" | Virtualization
|-
| style="font-weight:normal;" | Microsoft  Server / Linux Server
|-
| style="font-weight:normal;" | Docker
|-
| style="font-weight:normal;" | Active  Directory Management
|-
| style="font-weight:normal;" | Mail  services management
|-
| style="font-weight:normal;" | Atlassian  Products Management
|-
| style="font-weight:normal;" | Accounting  Services
|-
| style="font-weight:normal;" | File  sharing
|-
| style="font-weight:normal;" | PBX  Services
|-
| rowspan="3" | Network and IT  Infrastructure management
| style="font-weight:normal;" | Firewall
|-
| style="font-weight:normal;" | DNS  Services
|-
| style="font-weight:normal;" | Network  Infrastructure
|-
| rowspan="3" | IT Services Operation
| style="font-weight:normal;" | User access management
|-
| style="font-weight:normal;" | Troubleshooting  user issues
|-
| style="font-weight:normal;" | Incident  management
|-
| Hardware Management
| style="font-weight:normal;" | Workstations management
|-
| rowspan="2" | Day-to-Day User  Operations
| style="font-weight:normal;" | Workstation operation
|-
| style="font-weight:normal;" | Network  device management
|-
| Purchasing
| style="font-weight:normal;" | Subscriptions and Hardware
|}
 
= Business Development =
 
{| class="wikitable" style="font-weight:bold; text-align:center; vertical-align:middle; color:#222;"
|- style="background-color:#ACB9CA;"
! Business  Function/Category
! Concept
|-
| Hardware manufacturers  sourcing and management
| style="font-weight:normal;" | Production management
|-
| rowspan="2" | Account Management  (Master Distributors)
| style="font-weight:normal; text-align:left;" | Results and behaviors of Master  Distributors
|-
| style="font-weight:normal;" | Channel  credit policy
|-
| rowspan="2" | Channel Management
| style="font-weight:normal;" | Problem resolutions
|-
| style="font-weight:normal;" | Distribution  chain
|-
| Compliance
| style="font-weight:normal;" | Compliance management
|-
| rowspan="2" | Pricing Management
| style="font-weight:normal;" | Product pricing
|-
| style="font-weight:normal;" | Product  costs
|-
| Product Management
| style="font-weight:normal;" | Partnership levels
|-
| rowspan="3" | Logistics Management
| style="font-weight:normal;" | Logistic and order fulfillment
|-
| style="font-weight:normal;" | Return  shipping
|-
| style="font-weight:normal;" | SIM  logistics and order fulfillment
|-
| rowspan="2" | Sales automation and  lead generation
| style="font-weight:normal;" | CRM and document management
|-
| style="font-weight:normal;" | Lead  generation
|-
| Lead Management
| style="font-weight:normal;" | Buyer personas
|-
| Partner Services Management
| style="font-weight:normal;" | Partner services
|-
| Strategic Suppliers  Management
| style="font-weight:normal;" | Suppliers
|}
 
= Partner Success =
 
{| class="wikitable"
|- style="font-weight:bold; text-align:center; background-color:#c0c0c0;"
! Business Function/Category
! Concept
! Description
|- style="text-align:center;"
| rowspan="35" style="font-weight:bold;" | System Administration
| Linux server set-up
| style="text-align:left;" | What are the main stages in a Linux server/workstation distribution installation?
|- style="text-align:center;"
| rowspan="2" | Remote servers with SSH connection
| style="text-align:left;" | What is SSH connection?
|-
| How to use SSH to remotely connect to a server?
|-
| rowspan="2" style="text-align:center;" | Users management
| How to create, remove and modify users on a Unix system?
|-
| How do groups work?
|- style="text-align:center;"
| rowspan="2" | File permissions
| style="text-align:left;" | How to grant/remove different levels of access to different parts of the file system with chmod and chown?
|-
| How to read files permission?
|- style="text-align:center;"
| rowspan="2" | Init systems
| style="text-align:left;" | How to configure an Init system to start/stop processes at specified run levels?
|-
| How to start and stop services?
|-
| style="text-align:center;" | Basic monitoring
| What's free memory, disk usage, load average and other metrics for server performance?
|- style="text-align:center;"
| Package manager
| style="text-align:left;" | How are software packages maintained and kept up to date?
|-
| rowspan="2" style="text-align:center;" | Web server
| What is a static web server?
|- style="text-align:center;"
| style="text-align:left;" | What is a LAMP server?
|- style="text-align:center;"
| rowspan="3" | Basic docker management and administration
| style="text-align:left;" | What is Docker engine and what is a docker controller?
|- style="text-align:center;"
| style="text-align:left;" | How is the docker environment being used in the context of SG?
|-
| How to create, RUN, Pause, Unpause, Start, Stop Restart, Kill container?
|-
| rowspan="5" style="text-align:center;" | Active directory
| What are the major features in Active Directory Domain Services (trees, trust, forest)?
|-
| How to create a user, add a mailbox, etc?
|-
| How to create a Group policy and how to enforce it?
|- style="text-align:center;"
| style="text-align:left;" | How to troubleshoot and configure Windows 2008 R2 - 2012 R2?
|- style="text-align:center;"
| style="text-align:left;" | How to use the administration tools (Active Directory, DNS etc)?
|- style="text-align:center;"
| rowspan="5" | Storage
| style="text-align:left;" | What is NFS, ISCSI, Samba?
|- style="text-align:center;"
| style="text-align:left;" | How to share folders in windows?
|-
| What is a Security Descriptor?
|-
| What is Access Control List (ACL)?
|-
| What is a parent directory and a child directory?
|- style="text-align:center;"
| rowspan="3" | E-mail server
| style="text-align:left;" | What's the difference between a transaction e-mail and an email API?
|-
| What's the relation between Simple Mail Transfer Protocol (SMTP), Mail Transfer Agent (MTA), Domain Name System (DNS), Mail Exchanger (MX), Post Office Protocol (POP), Internet Message Access Protocol (IMAP)?
|-
| What are the SPAM rules and how to use SPAM engines?
|-
| rowspan="2" style="text-align:center;" | Reading logs
| What are the basic network events?<br />Intrusion detection, packet blocked or allowed, access log
|- style="text-align:center;"
| style="text-align:left;" | How to read the MSexchange tracking log and understand an event?
|-
| rowspan="2" style="text-align:center;" | XMPP
| What's the XMPP protocol and how to use it?
|- style="text-align:center;"
| style="text-align:left;" | What are the main extensions?
|-
| rowspan="2" style="text-align:center;" | SIP Protocol
| What are the main features of SIP?
|- style="text-align:center;"
| style="text-align:left;" | What's the relationship with Voip?
|-
| rowspan="10" style="font-weight:bold;" | System Administration Day-to-Day Operations
| rowspan="7" style="text-align:center;" | MDM Administration
| What is MDM?
|-
| What are the basics of User Group Management?
|- style="text-align:center;"
| style="text-align:left;" | What's the general structure of SAS?
|-
| How to perform reporting, searching, log analysis?
|-
| What are the basic differences between Device, Application and OS Policies?
|- style="text-align:center;"
| style="text-align:left;" | What is the concept of the enclosed environment/instance?
|-
| What are the relationships between SAS and the other microservices within an eco-system?
|- style="text-align:center;"
| rowspan="3" | Root cause analysis
| style="text-align:left;" | What is cause and effect and how are they related?
|-
| What is an event in a system log?
|- style="text-align:center;"
| style="text-align:left;" | How to navigate an event using a timestamp?
|- style="text-align:center;"
| rowspan="4" style="font-weight:bold;" | Escalated Support
| rowspan="4" | Triage and Testing
| style="text-align:left;" | What are the basic concepts of Incident Escalating?
|-
| How to perform root cause analysis for triage and testing?
|-
| What is crisis action plan and to manage them?
|-
| What are the steps to reproduce?
|- style="text-align:center;"
| rowspan="2" style="font-weight:bold;" | Release Management
| rowspan="2" | Release
| style="text-align:left;" | What are Alpha, BETA and Release processes in the context of SG?
|-
| What are the Product Demos and which are the Product Ceremonies?
|- style="text-align:center;"
| rowspan="4" style="font-weight:bold;" | IT Services Operations
| rowspan="2" | Service Desk
| style="text-align:left;" | What is Incident Management and its basic concepts?
|-
| How is the PS team's Client interaction process and Ticket Management?
|-
| rowspan="2" style="text-align:center;" | Problem Management
| How's PS department prioritizing incidents and events?
|-
| What's the definition of resolution?
|}
 
= Secure Group Management Model =
 
{| class="wikitable"
|- style="font-weight:bold; text-align:center; background-color:#c0c0c0;"
! Business Function/Category
! Concept
! Description
|- style="text-align:center;"
| rowspan="29" style="font-weight:bold;" | SGMM<br />(Employee Development & Performance Management)
| rowspan="3" | Individual Contributors Path
| style="text-align:left;" | What are the level categories for the Individual Contributors Path
|- style="text-align:center;"
| style="text-align:left;" | How the 6 levels for Individual Contributors can be explained/exemplified per category considering the reality of the department?
|-
| What are the step categories for Individual Contributors?
|-
| rowspan="4" style="text-align:center;" | Management Path
| What are the 4 roles in the Management Path?
|-
| What are the perspectives of Leadership present in the Management Path?
|- style="text-align:center;"
| style="text-align:left;" | What are the level categories for the Management Path?
|-
| How can they be explained/exemplified through the reality of the department in the 4 levels?
|- style="text-align:center;"
| KAI categories
| style="text-align:left;" | What are the KAI categories?<br />Extensive Knowledge and SG Knowledge
|-
| style="text-align:center;" | KAI grades
| What are the 6 KAI grades and how to explain/exemplify each of them considering the reality of the department?
|-
| rowspan="2" style="text-align:center;" | Mid-Probation review
| What is the structure of the mid-probation review?
|- style="text-align:center;"
| style="text-align:left;" | When should it be completed?
|-
| rowspan="3" style="text-align:center;" | Probation review
| What is the structure of the probation review?
|- style="text-align:center;"
| style="text-align:left;" | When should it be completed?
|- style="text-align:center;"
| style="text-align:left;" | What are the required steps from the manager and employee after completing the review?
|- style="text-align:center;"
| rowspan="3" | Level and Step review
| style="text-align:left;" | What is the structure of the Level & Step review?
|-
| When should it be completed?
|-
| What are the required steps from the manager and employee after completing the review?
|-
| rowspan="3" style="text-align:center;" | K-POC
| How to set-up a K-POC?
|- style="text-align:center;"
| style="text-align:left;" | How to create SMART goals for personal development?
|- style="text-align:center;"
| style="text-align:left;" | What are the required steps from the manager and employees to sucesfully achieve the K-POC?
|- style="text-align:center;"
| rowspan="3" | Salary grid
| style="text-align:left;" | How are the salaries calculated?
|- style="text-align:center;"
| style="text-align:left;" | What are the sources considered for salary calculation?
|-
| What is the rule for getting a salary raise based on market increase?
|-
| rowspan="5" style="text-align:center;" | Progression/Stagnation
| What is the main rule for requesting a Level and Step Review?
|-
| What is the minimum and maximum amount of Level and Step Review the employee should undergo per year?
|- style="text-align:center;"
| style="text-align:left;" | What is the rule for Leveling Up if you start in Secure Group as a Level 1 or 2?
|-
| What is the rule for Stepping Up if you start in Secure Group as a Level 3 or UP?
|-
| What is the definition of an average performer?
|-
| style="text-align:center;" | Changing Paths
| What are the 3 rules that enable an employee to change paths?
|- style="text-align:center;"
| rowspan="7" style="font-weight:bold;" | Strategic Planning and Positioning
| rowspan="7" | Balanced Scorecard
| style="text-align:left;" | What is strategic theme?
|-
| What are the 4 perspectives of the Balanced Scorecard and how to manage goals?
|- style="text-align:center;"
| style="text-align:left;" | What are initiatives?
|-
| How to report on initiatives and tasks in Jira?
|- style="text-align:center;"
| style="text-align:left;" | What's a KPI?
|-
| What's the difference between leading KPI and lagging KPI?
|-
| How to manage KPIs on a concept level and on a tool level?
|- style="text-align:center;"
| rowspan="3" style="font-weight:bold;" | Social media marketing and employer branding
| rowspan="3" | Branding
| style="text-align:left;" | What is our employer value proposition?
|-
| What are we focusing in communicating in each stage of the candidate journey?
|-
| How to promote your personal branding in social media that will reflect in SG image?
|- style="text-align:center;"
| rowspan="2" style="font-weight:bold;" | Management Model explanation and promotion
| rowspan="2" | Wiki
| style="text-align:left;" | Which information can be found in the wiki?
|-
| How to navigate through the different sections of wiki?
|- style="text-align:center;"
| rowspan="2" style="font-weight:bold;" | Candidate Selection Management
| rowspan="2" | Ground Zero process
| style="text-align:left;" | How to define a role in the ground zero?
|-
| What are the steps and expected outcomes of the hiring process?
|- style="text-align:center;"
| rowspan="3" style="font-weight:bold;" | Internal HR Management
| Escalated conflicts
| style="text-align:left;" | How to administer a CAP?
|-
| style="text-align:center;" | Internal rules
| What are the internal rules and where to find them?
|-
| style="text-align:center;" | Turnover management
| How to communicate turnover depending on the different scenarios (probation, non-probation, voluntary, involuntary)?
|}
 
 
= Operations =
 
{| class="wikitable"
|- style="font-weight:bold; text-align:center; background-color:#c0c0c0;"
! Business Function/Category
! Concept
! Description
|- style="text-align:center;"
| rowspan="2" style="font-weight:bold;" | Purchasing
| rowspan="2" | Purchasing process
| style="text-align:left;" | How to make a purchase request?
|- style="text-align:center;"
| style="text-align:left;" | How to follow-up your purchase requests?
|-
| rowspan="5" style="text-align:center; font-weight:bold;" | Office Management
| rowspan="5" | Office management process
| What is clean desk policy?
|-
| How to request office supplies?
|- style="text-align:center;"
| style="text-align:left;" | How to  properly use common spaces in the office?
|-
| How to use SG library?
|-
| How to order lunch via BambooHR?
|- style="text-align:center;"
| rowspan="11" style="font-weight:bold;" | HR Management
| rowspan="11" | Internal HR
| style="text-align:left;" | What are the Company's Internal Rules?
|-
| What is the Employee Code of Conduct?
|-
| What is the Employee Attendance and Working Hours Policy?
|- style="text-align:center;"
| style="text-align:left;" | What is the Remote Office Policy?
|- style="text-align:center;"
| style="text-align:left;" | What is the purpose of your BambooHR account?
|-
| How to manage your documents in BambooHR?
|-
| How to inform the employer about a change in personal information (ex. id card, address...)?
|-
| How to request specific documents from the employer?
|- style="text-align:center;"
| style="text-align:left;" | What is the process of requesting and receiving approval for a time-off?
|- style="text-align:center;"
| style="text-align:left;" | What types of time-off you can request?
|- style="text-align:center;"
| style="text-align:left;" | How to inform the employer when you are sick leave? How to present your sick leave document?
|}
 
 
= Accounting and Finance =
 
{| class="wikitable" style="text-align:center;"
|- style="font-weight:bold; background-color:#c0c0c0;"
! Business Function/Category
! Concept
! Description
|-
| rowspan="2" style="font-weight:bold;" | Accounts Payable
| rowspan="2" | Documentation
| style="text-align:left;" | What billing details should you use when buying new tools/services/goods?
|-
| style="text-align:left;" | What proper purchase invoices look like?
|-
| rowspan="7" style="font-weight:bold;" | Accounts Receivable
| rowspan="2" | Wiki
| style="text-align:left;" | Which AR related information can you find in the Wiki?
|- style="text-align:left;"
| How can you check the amount a client owns?
|-
| rowspan="3" | Sales
| style="text-align:left;" | Where can you find a sales invoice?
|- style="text-align:left;"
| When should we invoice a client?
|- style="text-align:left;"
| What is a properly documented sale?
|-
| rowspan="2" | AR collection
| style="text-align:left;" | How we assure client's payment?
|- style="text-align:left;"
| How to proceed with clients that didn’t pay in past transactions?
|-
| rowspan="9" style="font-weight:bold;" | Finance
| rowspan="3" | Business organization
| style="text-align:left;" | In which countries our companies are based?
|-
| style="text-align:left;" | Which activities are reported in the different companies?
|-
| style="text-align:left;" | Why are our activities split into different countries/companies?
|- style="text-align:left;"
| rowspan="3" style="text-align:center;" | Budgeting
| How to set and update the department’s budget?
|- style="text-align:left;"
| What is your department’s budget?
|- style="text-align:left;"
| How to check actual vs. budget progress?
|-
| rowspan="3" | Financial statements
| style="text-align:left;" | Where you can find financial information for our companies?
|-
| style="text-align:left;" | How is the information presented in financial statements?
|-
| style="text-align:left;" | How to draw the correct conclusions when you read financial information?
|-
| style="font-weight:bold;" | Government Filling for companies
| VAT
| style="text-align:left;" | Which conditions determine whether we charge VAT or not?
|}

Latest revision as of 15:38, 30 July 2021

The Secure Group knowledge management strategy enables our organization to create, apply, and share information, breaking down silos and increasing the usage of valuable data.

Secure Group (SG) knowledge is all about understanding the company’s products and processes, the softwares, tools, and platforms we use to accomplish our projects, and the concepts that are part of their scope. It includes technical knowledge for non-technical people and business knowledge to technical people. For this category of knowledge, we provide pieces of training because this way we can ensure that everyone has the complete knowledge set to be a high-performer in our company.

The progression in this type of knowledge starts from "having a basic understanding of their team's domain and Secure Group's strategic plan, industry, and market space" and going forward to "having a thorough understanding of the entire business, organizational strategy (strategic maps), including all department's domains, and how they contribute to the overall strategy.

Each department has a Knowledge Hub that composes the SG Knowledge. The Tech Lead of the department is responsible for managing such content ensuring proper documentation and knowledge transfer.

SG Knowledge is part of the KAI of every framework because it provides context regarding all the teams and divisions in our company. Therefore, in order to progress in the development path, employees are required to have a level of proficiency in the items available in our internal wiki Confluence.